Inbound Email Monitoring

[tenvz]

Hi,

I am actually trailing sugarcrm community edition 5.0 just to make sure that it can do all that we want it to do before we go and buy a professional Edition.

I am trying to set up Inbound Email Monitoring for an email address for example, support@example.com.

It should say i had a little success with it. I am getting an auto-response for it and i can see the emails in the group folder.

Can sugarcrm automatically create a new case when a new email arrives with a subject (for example: interface problem) to support@example.com and assign a case number for a that support email and send a auto-reply to the customer with the case number in the subject (for example, Case:01002: Interface Problems)?

If so what additional configs would i have to do to get it working?

Please see the attachments to see the current configs

Please can someone advice?

Regards
TM

[Angel]

Can sugarcrm automatically create a new case when a new email arrives with a subject (for example: interface problem) to support@example.com and assign a case number for a that support email and send a auto-reply to the customer with the case number in the subject (for example, Case:01002: Interface Problems)?

No, it cannot do this via built-in functionality, but once the case is created, it is possible to configure it to automatically attach subsequent e-mails to the case.