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Thread: Inbound email not creating case

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    cefladental's Avatar
    cefladental is offline Sugar Community Member
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    Default Inbound email not creating case

    Guys,
    I have had inbound email configured to create a case and dispatch confirmation emails for some time now. On the 10th this all changed and the cases stopped being created, however, the confirmation emails continue to go out without a hitch.

    Has anyone seen this before? I have no errors in the log file. I am running CE 6.1.

    So far I have rebuilt the scheduler as well as delete and recreate the inbound campaigns. All repair operations have also been conducted.
    Brett Power

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    cefladental's Avatar
    cefladental is offline Sugar Community Member
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    Default Re: Inbound email not creating case

    Figured it out.

    When I moved my Sugar directory on the server I failed to adjust the Cron job to the new location. Once I updated the new location, everything started working again.
    Brett Power

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