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Thread: Inbound email problems

  1. #1
    xxmuaddib is offline Junior Member
    Join Date
    Nov 2010
    Posts
    3

    Default Inbound email problems

    SugarCE 6.0.3 (Build 4339)
    Apache version: 2.0.63
    PHP version: 5.2.10
    MySQL version: 5.0.91-community-log

    I am using hosted server on cpanel 11.26.20 where safe mode is enabled. But my user has the permissions to be able to do chmod and fopen operations.

    I cannot add any e-mail account.

    I enter admin panel of SugarCRM, click Inbound Email, Prefill with Gmails defaults. I enter the right parameters there and click save. The following appears:
    "The webpage at http://www.mp3.am/sugarce/index.php might be temporarily down or it may have moved permanently to a new web address."

    Then I have tried to open Email -> Settings -> Mail Accounts -> Add -> Prefil Gmail defaults -> And again all the correct parameters. When I click Test Settings, a box appears with nothing written on it and disappears quickly. When I click done I had 3 different behaviours:

    1. Done is of other color, faded. And when I click on it, nothing happens, I guess it is not clickable.
    2. I click done, again a box appears with nothing written on it and disappears quickly.
    3. I click done and a box appears with "A moment please", after it brings "communication failed"

    Please help me to figure out what's wrong

    Thanks in Advance.
    MS

  2. #2
    xxmuaddib is offline Junior Member
    Join Date
    Nov 2010
    Posts
    3

    Default Re: Inbound email problems

    Well, I have decided to illustrate my problem deeper. This is my 1st problem (New Group Mail Account):



    2nd - Email Tab Settings:



    And well, I have noticed the following error in Studio, but it updates everything normally, this appears when I want to change anything... Take a look:



    The 3rd problem is solvable. But can it be the cause of the other problems? And I can't find anything related to these problems in sugarcrm.log

    I will appreciate any kind of help... If anybody would like to see the problem, I will grant the login details. Please, just help me

    Thanks in Advance,
    Mikayel Saghyan

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