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Thread: Inbound Emails in Account History

  1. #1
    access is offline Member
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    Oct 2009
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    Default Inbound Emails in Account History

    Is there a plugin or script that will allow inbound emails to show in history of an account/contact. It I send an email to an account the outbound shows in history. However, if they reply back, it doesn't appear in the history.

    I did read in the forum that I would have to create a custom script for this to happen. Is there any other solution?

    Thanks in advance.

    5.2.0 j version CE

  2. #2
    salesagility's Avatar
    salesagility is offline Sugar Community Member
    Join Date
    Aug 2006
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    UK
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    Default Re: Inbound Emails in Account History

    have you set up sugarcrm for imap email in user accounts? if so, you should be able to connect to the user mailbox and assign inbound emails to sugarcrm objects.

  3. #3
    access is offline Member
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    Oct 2009
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    8

    Default Re: Inbound Emails in Account History

    Yes, I am aware that you are able to relate them manually. However, is there a way to automatically without the need to manually sync them.

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