Following thing we have noticed with incoming Emails:

If a contact with email address is available, an email is assigned to it.

When other acitvities like notes, calls, tasks etc. are created via a contact, the record is automatically assigned to the account as well. The activity can be viewed either by the Account or by the Contact.

The same thing should happen with Email to allow an overview of all Emails from one Account. This doesn't happen with 4.2.1b, an overview of the information as above is not available.

Scenario today.

Inbound Email is assigned automatically to a Contact. Not assigned to an Account.

From the Email I create a Case associated with an Account.

When I view the Account Details view I see the case but no the Email.

When I view the Contact Details view I see the Mail but not the case.

Does something else have to be done manually or is there something missing with the logic!

Do other people need this to work? If so let's hear from you