Inbound POP E-Mail Problem

[pfilias]

I have set up an email account tied to a user in my Sugar Community Edition.

I am going against a Google Domains e-mail account, using POP3. I pulled in the e-mail when I first set it up and it pulled in all the e-mail (3 days ago).

Today, when clicking Check Mail, it checks against the server but doesn't bring up any new messages, even though there are plenty of new ones (10-20).

The e-mail settings test works just fine, and there are no errors on my web server.

I'd appreciate any help, thanks.

[kiwicollection]

Had exactly the same problem, and it was very difficult to troubleshoot.

Problem ended up being the cron.php file, which was being killed prematurely.

1. Ensure that cron.php has enough time to run
2. Verify that PHP can run scripts longer than 30 seconds (default), preferably somewhere in the 5 minute range we're finding
3. Verify that Apache isn't killing a process prematurely
4. Ensure that PHP has enough memory to process e-mails with attachments (we're finding PHP processes needing up to 500mb RAM for PDF attachments)
5. Ensure that the POST size is big enough to allow import of an attachment

Basically, any limit you can think of to help bring these in.

[pfilias]

Thanks for the reply. I'm not using a schedule to check mail, just manually doing it when I log in as the user who has that mail account added.

When I switched to IMAP, the mail started showing up. Still, that doesn't answer to me why POP3 didn't work as intended.

[teslin]

I have a similar problem also. But my problem is i created a users email and group emails. Now when i used the menu tab activities to send group emails. Its send out successfully but only me who send email to the group can only received mails and notifications, All included in the group are not receiving. Is there any way how to do this. By the way i am using Sugarcrm community edition version 6.0.1.

Can anybody can help.

Thanks,


Lino