Inbound server configuration not working (no error either)

[chris_ams]

Hi, first of all thanks for your attention! Please stay with me during this lengthy explanation, I included as many details as possible to make it easier for you!

I'm having trouble setting up an inbound imap server in Sugar.
Maybe this question has been asked before but I assure you I have searched high and low, spent 2 nights on this to no avail. Maybe I'm not looking in the right place, then please do tell!

The problem as it occurs is the following:

1. I'm in Administration -> Inbound e-mail.
2. Clicking New Group Mail Account
3. Filling in the settings, I know them, I'm not confusing anything with anything.
4. I either click the 'Select' button to choose the Trash folder (which does not work) or I fill it in manually.
5. I click Test Settings, a pop-up appears that says Loading..
6. The pop-up disappears without errors or confirmations.
7. I try to save the settings, nothing is saved, instead I get a nasty "Page not found" error.
8. I hit the refresh button and I'm back to the main screen.

I've tried:

• SSL on/off
• ports 993 and 143 (and 142 and 992, more on that later)
• switched off the firewall on the server (momentarily)
• Tried 2 Gmail accounts (IMAP enabled) and a fastmail.fm account
• I've tried setting up accounts in the general E-mail section as other users reported that should work when the groupmail server did not, this was not working either.
• Set logging to DEBUG and found some DEBUG lines, see below.
• Changed password to a-z charachters

Fastmail allows me to choose an IMAP namespace by setting it to port 142 or 992, this does not work. It also allows you to enter a username with a '#', '/', '=', etc, instead of the '@', that did not help.

My setup:

• Win 2008 Server R2 x64
• Apache (x86) v 2.2.17
• PHP v 5.3.4 (Thread safe x86) with OpenSSL/0.9.8q and IMAP c-Client v 2007e with SSL Support enabled
• MySQL (x64) v 5.1.53
• SugarCRM CE 6.1.2 (NO stack installer)
• Dutch language pack (occurs in English as well)
• Successfully enabled cron by means of a scheduled task

Please, please, please help me get this to work!
I'm really eager to start to configure it to ours specs but this is a show stopper for us..

Thanks in advance!

BTW, I'm not afraid to dive into the PHP code, config files, etc. I'm quite comfortable and fairly experienced with them, though I'm not familiar with application sources this size..

DEBUG lines from sugarcrm.log:

02/17/11 18:24:09 [2852][1][DEBUG] ---------------STARTING FINDOPTIMUMS LOOP----------------
02/17/11 18:24:09 [2852][1][DEBUG] 1: I-E testing string: {mail.messagingengine.com:143/service=imap/notls/novalidate-cert/secure}INBOX

and also I experienced these:

02/17/11 15:43:19 [1244][1][DEBUG] ---------------STARTING FINDOPTIMUMS LOOP----------------
02/17/11 15:43:19 [1244][1][DEBUG] 1: I-E testing string: {mail.messagingengine.com:993/service=/ssl/tls/validate-cert/secure}INBOX
02/17/11 15:43:19 [1244][1][DEBUG] 1: I-E failed using [{mail.messagingengine.com:993/service=/ssl/tls/validate-cert/secure}INBOX] - error: Can't open mailbox {mail.messagingengine.com:993/service=/ssl/tls/validate-cert/secure}INBOX: invalid remote specification
02/17/11 15:43:19 [1244][1][DEBUG] 1: I-E clearing error and alert stacks.
02/17/11 15:43:19 [1244][1][DEBUG] 2: I-E testing string: {mail.messagingengine.com:993/service=/ssl/tls/validate-cert}INBOX
02/17/11 15:43:19 [1244][1][DEBUG] 2: I-E failed using [{mail.messagingengine.com:993/service=/ssl/tls/validate-cert}INBOX] - error: Can't open mailbox {mail.messagingengine.com:993/service=/ssl/tls/validate-cert}INBOX: invalid remote specification
02/17/11 15:43:19 [1244][1][DEBUG] 2: I-E clearing error and alert stacks.
02/17/11 15:43:19 [1244][1][DEBUG] 3: I-E testing string: {mail.messagingengine.com:993/service=/ssl/validate-cert/secure}INBOX

[scdzaak]

Dear,

To receive email in the groupmail setting you have to activate a cron job on the server to collect (every minute) email who is waiting for you.

The refresh button in the emailer screens will not give you the email you want.

Another problem is the 'INBOX show' ... when you have an outside the LAN IMAP server .. the INBOX is not shown..

Why .. error in the code ?

Regards.