InboundEmail attachment file problems.

[jjwdesign]

I've been having some problems with the Inbound Email attachments; see errors from log below. Has anyone seen this? I thought it might be because of user/group permissions, so I adjusted the user permissions and made sure that the apache user was in the same group as the cron job user (email cron job, user webdev). I even set the umask to 0022.

I find uploaded files in the cache/upload directory that have permissions of -rw-r--r-- which doesn't make any sense unless the SugarCRM program is setting the umask or chmod'ing. Am I looking in the right place for the Email attachments?

Thanks in advance for any help.
Jeff Walters


Below: SOME OF THE ERRORS in the SugarCRM log

Thu Jun 7 12:30:02 2007,702 [13054] FATAL SugarCRM - InboundEmail could not create attachment file: Standard+Terms.ZIP
Thu Jun 7 12:31:02 2007,073 [13063] FATAL SugarCRM - InboundEmail could not create attachment file: LAAD.xls
Fri Jun 8 08:38:02 2007,765 [25056] FATAL SugarCRM - InboundEmail could not create attachment file: Supplier+Data+Form.doc
Fri Jun 8 12:03:02 2007,712 [27133] FATAL SugarCRM - InboundEmail could not create attachment file: DSC06320a.JPG
Fri Jun 8 13:24:03 2007,049 [27993] FATAL SugarCRM - InboundEmail could not create attachment file: SAMPLE+TEXT.dwg
Fri Jun 22 13:18:02 2007,019 [29693] FATAL SugarCRM - InboundEmail could not create attachment file: questionnaire+form.odt
Fri Jun 22 17:50:02 2007,817 [32388] FATAL SugarCRM - InboundEmail could not create attachment file: HalfFull.jpg
Wed Jun 27 05:18:02 2007,500 [18595] FATAL SugarCRM - InboundEmail could not create attachment file: inquiry++for+answer+25-06-2007-+LASER+PHOTONICS.doc
Wed Jun 27 08:14:02 2007,852 [20348] FATAL SugarCRM - InboundEmail could not create attachment file: 03031-0060-0040.dxf
Tue Jul 3 10:32:03 2007,691 [32028] FATAL SugarCRM - InboundEmail could not create attachment file:
Tue Jul 3 12:50:04 2007,178 [733] FATAL SugarCRM - InboundEmail could not create attachment file: LPhoton1.JPG
Tue Jul 3 20:26:02 2007,836 [4440] FATAL SugarCRM - InboundEmail could not create attachment file: CARTA+DE+PERDIDAS+CONSECUENCIALES+03+JUL+07.doc
Wed Jul 4 06:12:02 2007,493 [9182] FATAL SugarCRM - InboundEmail could not create attachment file:
Wed Jul 4 16:50:02 2007,532 [14351] FATAL SugarCRM - InboundEmail could not create attachment file: Report-slnkrdkzv.pdf
Wed Jul 4 18:36:02 2007,707 [15207] FATAL SugarCRM - InboundEmail could not create attachment file: sistemas_l%C3%A1ser_al_detalle.xls
Wed Jul 4 18:54:02 2007,869 [15352] FATAL SugarCRM - InboundEmail could not create attachment file: FIMAQH+2008+09-05-07+plano+color.pdf
Mon Jul 9 12:18:04 2007,793 [5919] FATAL SugarCRM - InboundEmail could not create attachment file: KYOCERA_LaserMarking.zip
Mon Jul 9 12:18:06 2007,822 [5919] FATAL SugarCRM - InboundEmail could not create attachment file: Millipore+Last+RevisionLaser_Serializer-29-June-2007%5B1%5D.doc
Mon Jul 9 13:18:05 2007,485 [6407] FATAL SugarCRM - InboundEmail could not create attachment file: Millipore+Check+List+1.doc
Tue Jul 10 11:20:04 2007,410 [17958] FATAL SugarCRM - InboundEmail could not create attachment file: KYOCERA_LaserMarking.zip

[jjwdesign]

No solutions...

[sfgeorge]

Hey there,

Had the same problem this past week. It was due to running out of disk space on our hosting account.

Stephen

[kbrill]

Are you redirecting your php errors anywhere in your php.ini file. If not then do so and check that file for errors. They should be a little more descriptive.