Install Issue Step 4

**CKURE** · 2006-10-17, 09:09 PM

Hi everyone, hope you can help.

Running Win2003
IIS 6
PHP
MYSQL

During the install of Sugar I finally got though all the requirments after reading multiple posts. Regarding different issues. Everything was fine until I hit the next button on step 4 ( which is the Site configuration) I had the correct URL and ADMIN Password and reentered fine. Each time I try to move the next step the browser goes blank and the install is stopped? I have spent the better part of the day now trying to figure out with is going on.

Thanks in advance.

**kpit** · 2006-10-17, 09:59 PM

your php may be running out of memory. check your php.ini and set the following:

Code:

memory_limit = 64M

**CKURE** · 2006-10-17, 10:16 PM

nope, still goes just to a blank screen. I dont think the Mysql server is responding to creating a new database.

Thanks

**CKURE** · 2006-10-18, 02:15 AM

This continues to be a problem tonight. I feel luck that I only have 8 hours into this right now from reading other posts.

Really there should be some better guide.

Thanks for any help.

**mwiseley** · 2006-10-20, 05:20 PM

I have the exact same problem here (and in one other post I found on this board). A friend of mine also got this installing on Linux a while back. I'm on Windows 2000 and IIS5 with SQL Server 2000. PHP 5.1.6.

Ideas?

**kpit** · 2006-10-20, 06:41 PM

I will did into this more tonight. I will install a fresh copy in a virtual machine with windows with your config.

Oh can you put your output for phpinfo here?

To do this you just create a single php file and place it in your web directory. with the following content for phpinfo.php:

Code:

<?php phpinfo(); ?>

Then access that page in your web browser. That will tell you exact running configuration for your server.

**ruchida** · 2006-10-21, 12:48 AM

All these things seem to be happning on the Windows platform regardless of a database type. The problem may be in localization.php that the installer is going to load at Step 5. I will look into this issue further but the problem is I can not reproduce this issue on any of my Windows PC.

**ruchida** · 2006-10-21, 05:22 AM

Originally Posted by CKURE

Hi everyone, hope you can help.

Running Win2003
IIS 6
PHP
MYSQL

During the install of Sugar I finally got though all the requirments after reading multiple posts. Regarding different issues. Everything was fine until I hit the next button on step 4 ( which is the Site configuration) I had the correct URL and ADMIN Password and reentered fine. Each time I try to move the next step the browser goes blank and the install is stopped? I have spent the better part of the day now trying to figure out with is going on.

Thanks in advance.

What is your mbstring settings in php.ini? Are those set like this. The mbstring.internal_encoding setting (being set to UTF-8) is the most important one.

If you can find config.php in the Sugar install directory, can you open it and see the 'default_currencies' array correctly?

**vidtechsteve** · 2006-10-21, 04:23 PM

I am running into the same problem.

I am installing 4.5 on a Server 2003 SBS machine, PHP 5.0.2 and MySQL 4.

I have check and uncommented the mbstring and I don't have anything in the config.php file, it hasn't been written yet because I haven't finished the install.

I need this up by Monday, any help would be much appreciated.

**mwiseley** · 2006-10-31, 08:23 PM

umeco,

Attached is the output of phpinfo on my server.

I set the encoding setting you referenced above to UTF-8 in php.ini (it wasn't set at all) and restarted IIS. Still the same behavior.

Thanks,
Matt