Install Stops at Step 6

[adscape]

I've been trying to get SugarCRM (Open Source 4.2.1a) installed for the last couple of days. I've run into a number of different problems getting through the install steps but thanks to the great support forums here I've managed to read and get through all of them, except one.

The install just stops at Step 6, with this message:

Creating Sugar configuration file (config.php)

And that's it. Following the suggestions I've seen elsewhere on this forum, I've edited my PHP.ini file and changed the memory_limit from 8MB to 32MB to 80MB - still didnt work.

From what I can tell, Step 6 is supposed to create the tables required for the application, but it doesn't look like any tables have been created. I've also noticed that it is creating a config.php file (goes from 0kb to 2.89kb) and adding something to the end of my .htaccess file (# BEGIN SUGARCRM RESTRICTIONS .... # END SUGARCRM RESTRICTIONS).

Any suggestions? Anything I can do bypass this step and/or just do it manually? THANKS!!!

Derrick

[kbrill]

What OS version
What PHP version
What MySQL version

My guess is a permissions problem. Make sure that the directory you are installing to is owned by the same process that runs your web server and make sure it has write permission to the rott directory and the config.php file in particular.

[adscape]

OS: Fedora Core 4 (using plesk)
MySQL: Ver 14.7 Distrib 4.1.14
PHP: 5.0.4

I'm not exactly sure how to check the process that would determine if the process that is installing is the same as the webserver... I'm not a linux administrator by any means, just familiar enough to navigate directories and make small file changes as needed.

I had set the config.php to 777, because one of my install attempts complained about it before. .htaccess is also 777.

Would you recommend that I chmod the entire httpdocs folder to 777? the directory structure where I am installing sugar is as follows:

/var/www/vhosts/farmestateplan.com/subdomains/crm/httpdocs/

...so that eventually, Sugar will be accessible at the following URL: http://crm.farmestateplan.com.

Would you maybe recommend scraping the subdirectory idea and attempting to install to a regular directory (i.e. farmestateplan.com/crm/ which would be /var/www/vhosts/farmestateplan.com/httpdocs/ on the server...? Or should I just try to chmod 777 the httpdocs folder in the subdirectory?

Thanks for all your help on this.

[adscape]

I tried chmod'ing the whole httpdocs directory, and I also tried to just let sugarcrm create the tables for the install itself. Still just stopping at Step 6:

Creating Sugar configuration file (config.php)
Creating the database sugar_crm on localhost...done
Creating the db username and password...Creating the db username and password for localhost...done

And that's it. Nothing else.

[paikmoses]

Hi adscape,

Check this out to get rid of this issue: http://sugarcrm.openapp.org/?p=99

Hope this helps.

Regards,

[lblondel]

Same problem as you.

My tries :

- All files have 0666 permissions and folders have 0777 permissions (Same error with 0777 permission for files and folders).
- Trying to activate log4php for debugging : sugarcrm.log is empty ;-((
- Trying to increase memory_limit > 32M in php.ini : Same error
- Trying to increase post_max_size > 25M in php.ini : Same error
- Trying to increase upload_max_filesize > 25M in php.ini : Same error
- Trying to change register_long_arrays to On in php.ini : Same error

Today, I'll try "Idiot’s Guide for Linux - SugarCRM 4.2.1 Installation" : HERE

My server is under FedoraCore 4 x64 with Plesk 8.0 / Apache 2.0.54-10.3 / PHP 5.0.4-10.5 / MySQL 4.1.16-1.FC4.1

L. BLONDEL

[lblondel]

Same problem as you.
Today, I'll try "Idiot’s Guide for Linux - SugarCRM 4.2.1 Installation" : HERE

Same error with that guide ...

L. BLONDEL

[adscape]

paikmoses - I had already found that link and tried everything there - still not working.

lblondel - Our server/php/mysql configurations are almost identical. And I'm running Plesk as well. Perhaps this is a problem wrong with our server's configuration... Can I ask who your host is? I am on a VPS from Spry. Maybe I'll contact them to see if anyone else has experienced issues with php.

...On a side note, I was able to install ...... just fine, but I'd rather be using sugarcrm...

[lblondel]

paikmoses - I had already found that link and tried everything there - still not working.

lblondel - Our server/php/mysql configurations are almost identical. And I'm running Plesk as well. Perhaps this is a problem wrong with our server's configuration... Can I ask who your host is? I am on a VPS from Spry. Maybe I'll contact them to see if anyone else has experienced issues with php.

...On a side note, I was able to install ...... just fine, but I'd rather be using sugarcrm...

My host is IKOULA (www.ikoula.com).

Yesterday, I've upgrade my Plesk version (8.0.1) : Same problem (of course ; core component version are the same). I also read the post PHP 5.0.5 issues : Nothing new.

I compare httpd.conf and php.ini from my plesk server with SugarCRM VMWare Virtual Machine (which is working). Nothing very different between the two couple of files.

In the next few days :
- I'll contact my host technical support (may be another one of his customer has the same problem)
- I'll try to install a VMWare Virtual machine with FedoraCore4 but without Plesk (but with the same version of core component).

Regards

Laurent BLONDEL.
OFFICE MICRO-INFORMATIQUE - FRANCE

[adscape]

I figured how thow to get this problem fixed. Here are the steps that I can remember that I took:

Make sure that open_basedir is NOT set in php.ini
Make sure that there is no reference to open_basedir in httpd.include in the /conf/ directory of your webserver.
Make sure that display_errors = on in php.ini; I had mine set to off - partially why I couldn't troubleshoot errors.
Set memory_limit to 80M in php.ini
SSH to your webserver, and from the command line CHMOD 777 -R /sugarcrm-directory/

I'm sure this last step has some security implications, so I would encourage feedback from the community on what folders should have which permissions, etc. I guess, if possible, might be a good idea to password protect the sugarcrm directory, although this might be overkill - I'm obviously not a security guy by any means. Like I said, this is how I got the install to work for me...