Installation Problem: postdata seems missing???

[Mark.Gerlicki]

Hello everyone, I am having a very strange issue during installation:

As I progress through the installation, it appears that any data I entered on a previous screen (accecptance of the terms and conditions, results of the compatibility checks, etc) is lost. Additionally, when I am asked to choose a SQL server and source, it does not display the "correct" screen asking me to give the server name and instance.




System configuration:

Windows 2003
IIS 6.0
PHP 5.1.6 (Zend Optimizer installed)
MS SQL Server 2003
SugarSuite Version 4.5.0f

I have looked over the many atricles about installation for MS SQL and have adjusted the permissions for the IUSER account, made the required modifications to the php.ini for mssql settings, and replaced the ntwdblib.dll with the version requested. IIS has been restarted (and/or the system rebooted) between changes. I am not seeing any errors in the event logs of the system or the sugarcrm.log file. Both the sugarcrm.log and config.php file remain at 0 bytes.

I have tried this on 2 webservers we have (though admittadly they are very similarily configured) and tried running MSSQLExpress on the local system with no change. One time it appeard to be working properly, however partway during the install I was asked to change the physical directory structure and aborted the install. Using the exact same configuration I have never again been able to reproduce a working installation environment.

I do believe that the root cause has to do with the fact that the submitted data/gathered data is not being written to the configuration files, though I have no idea why at this point. Any assistance would be highly appreciated.

Thank you.

[cywolf]

Have you tried running the installation from different clients? I think it's possible that you just have cookies disabled in your browser.

[Mark.Gerlicki]

I double-checked and confirmed that cookies are enabled on the system. Had not thought about it though I must say.

Anyway, unfortunately no change thus far, any more ideas?

Thanks.

[Jacob]

The configuration files are not written until pretty late. Have you tried deleting the config.php file that you have? The zero byte file is not actually needed, and can be the problem if its permissions are not set correctly.

The Step3 screen that you show below actually looks good.

I was worried about the sessions not working correctly, but if they were not, you should not have been able to get as far as you did during the install. You could double check that they are working well by cleaning out all files in your session folder (reported as c:\php\Sessions) then starting the install. You should only see one file. It should contain a serialized array containing all of your installation choices.

Jacob