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Thread: Integrate IVR with phone

  1. #1
    shafique is offline Senior Member
    Join Date
    Mar 2009
    Location
    Pakistan
    Posts
    109

    Default Integrate IVR with phone

    Helo!
    i want to use ivr technology to get information from my phone.
    can any one help me how this is possible.
    thanks

  2. #2
    Adam_Smith is offline Member
    Join Date
    Mar 2010
    Posts
    11

    Post Re: Integrate IVR with phone

    Hi

    I represent Invox (http://www.invox.com) and wanted to notify Sugar community of the integrations we offer.

    Invox allows your phone system to

    Capture incoming leads into Sugar using Whitepages
    Prompt caller for their name and reason for the call, transcribe it and insert a lead automatically
    Tracks calls from existing customers in CRM
    Search lead - define custom rules - eg: Play welcome back $name
    Add custom note in your workflow - eg: put survey results into Sugar
    Archive call records and voicemail (with transcription) into Sugar
    CTI, Call Center Integration - show information related to the caller to your agents as a popup. You can customize the fields

    you want to show. The popup also shows the location is Google maps and whitepages data.

    There is no programming required. Everything is drag, drop and dial.

    Please let me know if someone is interested in a free trial. Currently, we are also offering a FREE US or UK number for

    testing.

    Thanks.

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