Intermittent failure of the save button on documents

[rossg]

We have a SugarCRM 5.50a install - plain vanilla with no customisations. It is running on a CentOS box with MySQL back end.

There is an intermittent issue with the save button on the 'Create New Document' page - it does not save!! If you do not put in one of the manditory fields, you get the errors on the page. If all manditory fields are entered, it just does nothing..... I have had to reboot the server in the past to fix this issue - not really an acceptable fix.

Anyone have an idea on what can be causing this?

Thanks

[Angel]

It sounds like you might need to adjust some of you PHP settings.

More to the point, take a look at the following settings:

post_max_size
upload_max_filesize

Both control limits on the size of the file that can be attached. If they are set too low, the behavior you describe can occur.

[rossg]

Thanks for the suggestion.

I have checked those - post_max_size is set to 20M and upload_max_fileseize is set to 10M in the /etc/php5/php.ini file.

My test file is a 446K Word document.

[Angel]

Hmm...

What is your max_execution_time set to?

[rossg]

Sorry for the delay getting back to you - had a site with a failed router....

max_execution_time = 300

[rossg]

Sorted. There had been a one to one relationship created between documents and campaigns. Removed this relationship and now saving correctly.