Internal Server Error when updating records

[mentalsolutions]

Hi All

After a few problems I finally got sugar installed on my windows 2008 server. I can log in to sugar ok but when I try to update a record (e.g. create a new employee) clicking save gives a "500 - Internal Server Error". The strange thing is that it does actually create the employee, so it must be writing to the database, so why do I get this error?

I've checked all permissions, can't see anything wrong

This is my first sugar install so I'm new to all this. Any help appreciated

My setup is:
Windows 2008 Server (64-bit)
SugarCE 5.2.0h
IIS 7.0
MSSQL 2005
PHP 5.2.10

Thanks,
Mark

[turutosiya]

hi.

How about to check the log file "sugarcrm.log"
as default, it located root directory of sugarcrm.

[mentalsolutions]

Thanks, I tried that but the log is empty

I tried changing the logging level in include\SugarLogger\LoggerManager.php from "fatal" to "debug" but still no output to sugarcrm.log - I guess I need to sort this problem before tackling my original one?

Thanks,
Mark

[andopes]

Hi Mark

Try to search for the error log of your IIS. Hopefully you will find some error message, regarding this issue, at the tail of such file.

Cheers

[turutosiya]

Usually, IIS creates log files in following directory

%SYSTEMROOT%\system32\LogFiles\W3SVC1

[mentalsolutions]

Hi Guys

Thanks for your help. I have looked at the IIS logs (which were actually in inetpub\logs) but there is nothing in there to suggest any errors

I tried running the Diagnostics Tool in the Admin section and got a whole load of errors which may help, the first few lines are:

PHP Notice: Undefined index: DynamicField in C:\inetpub\wwwroot\sugar\modules\Administration\Di agnosticRun.php on line 607 PHP Notice: Undefined index: dirname in C:\inetpub\wwwroot\sugar\modules\Administration\Di agnosticRun.php on line 608 PHP Notice: Undefined index: Connectors in C:\inetpub\wwwroot\sugar\modules\Administration\Di agnosticRun.php on line 607 PHP Notice: Undefined index: dirname in C:\inetpub\wwwroot\sugar\modules\Administration\Di agnosticRun.php on line 608 PHP Notice: Undefined index: CustomFields in C:\inetpub\wwwroot\sugar\modules\Administration\Di agnosticRun.php on line 607 PHP Notice: Undefined index: dirname in C:\inetpub\wwwroot\sugar\modules\Administration\Di agnosticRun.php on line 608 PHP Notice: Undefined index: Audit in C:\inetpub\wwwroot\sugar\modules\Administration\Di agnosticRun.php on line 607 PHP Notice: Undefined index: dirname in C:\inetpub\wwwroot\sugar\modules\Administration\Di agnosticRun.php on line 608 PHP Notice: Undefined index: comment in C:\inetpub\wwwroot\sugar\modules\Administration\Di agnosticRun.php on line 627 PHP Notice: Undefined index: comment in C:\inetpub\wwwroot\sugar\modules\Administration\Di agnosticRun.php on line 627 PHP Notice: Undefined index: dbType in C:\inetpub\wwwroot\sugar\modules\Administration\Di agnosticRun.php on line 656 PHP Notice: Undefined index: required in

[mentalsolutions]

After more digging around on the error i am getting I believe it is exactly the same problem as in this thread:

https://www.sugarcrm.com/forums/showthread.php?t=43612

I will try the suggested solution of replacing the php.ini file, thanks for your help so far

Mark