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Thread: Issue when converting leads into accounts

  1. #1
    tmamayek is offline Sugar Community Member
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    Default Issue when converting leads into accounts

    I just tried converting a lead to an account in Sugar. I've tried on a couple different versions and have always had an issue. At first i thought it was just an issue when I convert on that particular version, but now it's apparent it's not.

    Fatal error: Allowed memory size of 47185920 bytes exhausted (tried to allocate 86 bytes) in /home2/xxxx/public_html/xxxxx/SugarCE-Full-5.0.0f/include/utils/activity_utils.php on line 79

    I get a similar error when I try and make a backup and other functions and was wondering if you know what that might mean?

    Any help would be appreciated. Also, is there anyway I can change the fields that come up in the convert module? I would really like to edit the fields in that part. Basically I would like to make sure my custom fields transfer to my custom fields in the accounts. I made sure to name them the same, but it still doesn't seem to work with a good majority of the fields.

  2. #2
    Angel's Avatar
    Angel is offline Sugar Community Member
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    Default Re: Issue when converting leads into accounts

    For the error message, take a look at your PHP.INI file and it should contain a setting named: memory_limit.

    Set that to something like 64M, save your changes and restart your web server.
    Regards,

    Angel Magaņa
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

    ________
    | Projects: |_____________________________________
    |
    | CandyWrapper (.NET Wrapper for SugarCRM SOAP API). Source now available on GitHub!
    | GoldMine to SugarCRM Express Conversion. Latest: 1.0.1.7 (Nov. 3, 2009)
    | CRM SkyDialer (Skype Integration). Latest: 1.0.2 (Feb. 17, 2010)
    | Round Robin Leads Assignment
    | Phone Number Formatter
    | CaseTwit (Twitter Integration)
    ______________________________________________

  3. #3
    tmamayek is offline Sugar Community Member
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    Default Re: Issue when converting leads into accounts

    thanks for the help. I made the changes and will let you know when i convert a lead next.
    Also, how do i modify the fields that show in the "convert screen"
    Last edited by tmamayek; 2009-04-08 at 03:06 PM.

  4. #4
    crmsiva's Avatar
    crmsiva is offline A Sugar Hero
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    Default Re: Issue when converting leads into accounts

    check this

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