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Thread: Issues logging in and viewing data

  1. #1
    tmamayek is offline Sugar Community Member
    Join Date
    Apr 2008
    Location
    Hartford, WI
    Posts
    52

    Default Issues logging in and viewing data

    Alright guys, I'm stumped. All I did the other day was changed the php.ini file to match what was recommended for the upgrade. Unfortunatly I didn't create a backup prior to this, so I know, shame on me. So I changed the 3 settings:

    Log into your current Sugar application as a user with administrative rights and navigate to the Admin > System Settings screen. In the Advanced section, modify the value of Maximum upload size to 21000000 (20MB) and click Save.

    Navigate to the php.ini file on your Web Server and configure the parameters listed below as follows:
    •Set post_max_size to more than 20MB.
    •Set upload_max_filesize settings to more than 20MB.
    •Set max_input_time to a large numb

    Now after I did these steps, I am no longer able to login to my Sugar with the exception of the 1 window which I haven't closed since this happened. I try to login under a user, and admin, and neither work. When I go to system settings, try changing the max upload size back from 20m, and click save, it goes back to a blank home page without changing the settings. When I try and run a diagnostic on the system, when I try and run them, it brings me back to my home page. I don't know if I screwed up something else or not, but I am completely lost here. If I upgrade to the new version, will it bring in a new php.ini file or reset whatever I screwed up?

    Also, when I go into the studio, it doesn't show the normal studio. A lot of things are missing from it, and I can't export my customizations. I wouldn't mind if I can some how save all of my custom fields and just started from scratch. I haven't added anything new except for lead lists and I have been backing up all of my notes so I'm ok with new data, just want same fields and structure since that's what I spent most of my time on.
    Last edited by tmamayek; 2008-08-07 at 03:13 AM. Reason: added more detail

  2. #2
    tmamayek is offline Sugar Community Member
    Join Date
    Apr 2008
    Location
    Hartford, WI
    Posts
    52

    Default Re: Issues logging in and viewing data

    Also, this started happening the same day that the
    Warning: Please upgrade 5.0.0g : The latest version of SugarCRM is 5.0.0g. Please visit support.sugarcrm.com to acquire the latest version.
    Showed up on my screen. If I upgrade will that take care of the problems?
    Last edited by tmamayek; 2008-08-07 at 03:13 AM.

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