Hi all,

I'm very newbie for SugarCRM, But I need SugarCRM CE to be customer support system for my work.

I follow the post in forum somebody has the problem like me But don't have the answer.

My problem :

I using SugarCRM CE 5.0h and using Joomla portal component with joomla 1.5.8, The component install as well BUT when configure had show error : (below)

Connection Error

error in msg parsing: XML error parsing SOAP payload on line 1: Empty document

Clienterror in msg parsing:
XML error parsing SOAP payload on line 1: Empty documentRequest :<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="http://www.sugarcrm.com/sugarcrm" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:ns2="http://xml.apache.org/xml-soap" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"><SOAP-ENV:Body><ns1:portal_login><param0 xsi:type="ns2:Map"><item><key xsi:type="xsd:string">user_name</key><value xsi:type="xsd:string">portal</value></item><item><key xsi:type="xsd:string">password</key><value xsi:type="xsd:string">3d378141fd9be22238aecf79ba9a fe0e</value></item><item><key xsi:type="xsd:string">version</key><value xsi:type="xsd:string">.01</value></item></param0><param1 xsi:type="xsd:string">portal</param1><param2 xsi:type="xsd:string">Joomla</param2></ns1:portal_login></SOAP-ENV:Body></SOAP-ENV:Envelope>
Response :<?xml version="1.0" encoding="UTF-8"?><SOAP-ENV:Envelope SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/">
<SOAP-ENV:Body><SOAP-ENV:Fault><faultcode xsi:type="xsd:string">Client</faultcode><faultactor xsi:type="xsd:string"></faultactor><faultstring xsi:type="xsd:string">error in msg parsing:
XML error parsing SOAP payload on line 1: Empty document</faultstring><detail xsi:type="xsd:string"></detail></SOAP-ENV:Fault></SOAP-ENV:Body></SOAP-ENV:Envelope>Connection Error

error in msg parsing: XML error parsing SOAP payload on line 1: Empty document

Clienterror in msg parsing:
XML error parsing SOAP payload on line 1: Empty documentRequest :<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="http://www.sugarcrm.com/sugarcrm" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"><SOAP-ENV:Body><ns1:portal_get_module_fields><param0 xsi:type="xsd:boolean">false</param0><param1 xsi:type="xsd:string">Cases</param1></ns1:portal_get_module_fields></SOAP-ENV:Body></SOAP-ENV:Envelope>
Response :<?xml version="1.0" encoding="UTF-8"?><SOAP-ENV:Envelope SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/">
<SOAP-ENV:Body><SOAP-ENV:Fault><faultcode xsi:type="xsd:string">Client</faultcode><faultactor xsi:type="xsd:string"></faultactor><faultstring xsi:type="xsd:string">error in msg parsing:
XML error parsing SOAP payload on line 1: Empty document</faultstring><detail xsi:type="xsd:string"></detail></SOAP-ENV:Fault></SOAP-ENV:Body></SOAP-ENV:Envelope>

I read a post for a week to solve this problem But I still can't fix its.. Please Help me.

My Sugar Environment
- Host : Apache 1.3.37 (unix) Siteground.com (shared host)
- PHP : 5.2.5
- MySQL : 5.0.45
- SOAP Client & Server On (in php info)

P.S. Sugar and Joomla in the same host

Thank You.