Just about to give up

[MarkWoods]

Hi there,

I have tried for days to install sugarcrm, I am in the process of getting quoted from 2 companies to install it for me. But as its open source I thought i would ask the community. Most people seem to be quite far on with the install however I keep getting internal server error when I visit the .http://myownpath/install.php link. I have followed the instructions here http://www.sugarcrm.com/wiki/index.p...sions_on_Linux
relating to files permissions so cant understand where the error is coming from.

Any Help would be great

Mark

[routledge]

Hi there

Don't pay or give up just yet Please could you tell me what operating system, web server and database your using. Plus the version of sugar and if your using a stack install.

Regards

John

[MarkWoods]

Hi John,

Thanks for the help,

the database is MySQL client version: 5.1.30
the server is a linux
and the version of sugar is SugarCE-5.2.0c

Mark

[Angel]

Internal Server Error messages usually mean there is something iffy about the PHP configuration.

Sometimes it is as simple as something within the .htaccess file, other times, it could be the memory settings for PHP or even the version.

You should first confirm whether or not PHP is actually functional for the directory in which you are trying to install.

To do that, create a file called test.php and put the following code in it:

<?php

phpinfo();

?>

Save the test.php file in the same directory where you intend to install Sugar, then pull it up in your browser.

If that doesn't work, you have bigger problems because PHP as a whole is not functional.

If it works, copy the output it generates and paste it in your reply so we can get some insight into your configuration.

[MarkWoods]

Hi Angel,

I have tried that and guess what php doesnt seem to be working so I have logged my hosts, thatnks.

Mark

[routledge]

Ok Mark, lets get going

Please bare with me as we go through, extract the sugar files into your /var/www/ folder and rename it (if you want to) to the name of your choice.

cd to your sugar root folder i.e cd /var/www/<your_sugar_root>

The next step is to modify the permissions of the following into your terminal,

chmod -R 777 cache custom data include metadata modules themes (don't worry you can change the permissions once the install has finished)

chmod 666 config.php

after completing this open your browser go http://localhost/<your_sugar_root>/

you should be able to see the install screen. If this does not work let me know if your past this point tell me where your upto

[Angel]

Hi Angel,

I have tried that and guess what php doesnt seem to be working so I have logged my hosts, thatnks.

Mark

Cool. Sounds like it is headed in the right direction.

[MarkWoods]

Hi Angel,

Here is the reply from my hosts. and also the test url http://www.actinicpimp.com/test.php.

"You need to use the following permissions only:

Directories 755 (drwxr-xr-x)
Files 644 (-rw-r--r--)
"

Regards

Mark

[Angel]

It looks like PHP is now operational, but you'll need to increase your memory_limit setting from the current 32M to 64M.

Not sure how your host handles changes to PHP, but normally such a change would require a restart of the web server. Most hosts have methods in place so at not require that. In any case, run test.php again to make sure your new memory_limit setting takes before trying to install again.

[MarkWoods]

Ok Mark, lets get going

Please bare with me as we go through, extract the sugar files into your /var/www/ folder and rename it (if you want to) to the name of your choice.

cd to your sugar root folder i.e cd /var/www/<your_sugar_root>

The next step is to modify the permissions of the following into your terminal,

chmod -R 777 cache custom data include metadata modules themes (don't worry you can change the permissions once the install has finished)

chmod 666 config.php

after completing this open your browser go http://localhost/<your_sugar_root>/

you should be able to see the install screen. If this does not work let me know if your past this point tell me where your upto

Ace,

Thant is the furthes I have been can see the set up screen now