Just joined (30 day free trial)...site keeps spinning

[nikkizam]

Since today is my first day, I don't believe I have access to the support portal yet, nor can I submit a case. I'm really trying to try Sugar out so I know whether it's for me. I logged into my assigned link and poked around. When I went to set up the email, it just kept spinning and spinning. I closed the browser, and now cannot even get into my portal at all. I cannot even log in.

Any way to fix this? Otherwise, who can I contact in the interim?

[susiewilliams]

Hi there,

You would contact your sales rep... however, we just looked in our CRM system (how handy!) and determined that you haven't been assigned to a sales rep yet. I'll send you a private message in a few minutes when we've determined who can best help you.

[nikkizam]

A rep just called me and was very helpful. Part of the problem is I'm trying to set up a POP3 email and parts of that are a bit confusing. The site came back up, I spoke with the rep, went to do it again, and it's spinning again. It seemed to spin for about an hour last time, so I'll try again in an hour or so.