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Thread: Just setup Sugar,went away for 2 minutes now I cant login

  1. #1
    webtechhostnet is offline Junior Member
    Join Date
    Feb 2009
    Posts
    1

    Question Just setup Sugar,went away for 2 minutes now I cant login

    Hey everyone,
    I just setup sugar sucessfully on my dedicated linux php server.
    The whole process went excellent,.

    I was able to login and start using sugar immediately after setup.
    However I went away for a couple minutes,closeed my browser,

    and when I came back,
    I was logged out.

    Now I cant get back in??
    I am not sure what is the problem,

    Is this a cookie issue?

    I tried Internet explorer,and I tried Google Chrom,Firefox etc.

    Nothing,

    I do not get any errors or warnings about invalid passwords or anything like that.

    I would like to really try this software,can someone plese point me in the right direction?
    Has anyone else experienced this issue?

    I have searched the forums but did Not find an answer.

    Any help would be 100% appeciated,
    Thanks

  2. #2
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
    Join Date
    Jul 2006
    Location
    São Paulo - Brazil
    Posts
    8,335

    Default Re: Just setup Sugar,went away for 2 minutes now I cant login

    Hi webtechhostnet

    That seems a session_dir issue.
    Edit the file config.php and look for session_dir.
    Make sure the value of such attribute is a valid folder and writable by apache service.

    Kind regards
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
    Bloco B - CJ 1602
    São Paulo, SP 01046-010
    Brazil
    Office: +55 11 3237-3110
    Mobile: +55 11 7636-5859
    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
    Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.

    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

  3. #3
    shivaranjani is offline Sugar Community Member
    Join Date
    May 2008
    Posts
    174

    Thumbs up Re: Just setup Sugar,went away for 2 minutes now I cant login

    Hello,
    Try to restart all the services and try log in.

    Regards,
    ShivaRanjani

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