Knowledge Base tags disappear and reappear

**aeddy** · 2009-11-27, 10:50 AM

Hi,

I am facing a strange problem on my SugarCRM Pro v.5.2f. Tags created in the Knowledge Base keeps disappearing and reappearing randomly when I load the Browse page or when I want to select a Tag for an article. Even when I use the administrator, the same behavior is repeated.
In the log file, there are no errors logged and the SQL query looking for the tags

PHP Code:

 select id,tag_name from kbtags where deleted = 0 and parent_tag_id is null order by tag_name

returns the correct name and numbers of tags. Has anyone faced this behavior?
Any help would be greatly appreciated.
Cheers.

Amir

**salesagility** · 2009-11-27, 10:58 AM

I should have an autoresponder for this

These forums are for the Community Edition (Open Source). You should post in the Pro forums as there are more people with knowledge of the Pro functionality in there.

**aeddy** · 2009-11-27, 12:33 PM

Sorry, I understood "Community Forums" as the forum for the group of people using SugarCRM regardless of versions. Looks like I was not the only one

Thanks for pointing it out, but where is the "Pro Forums"? I only see communitiy forums.

**aeddy** · 2009-12-03, 09:58 AM

I have the same problem in the Studio module. On the left pane, modules keep disappearing and reapearring randomly. It is really strange. My SugarCRM is installed on a Debian etch, and the sugarcrm directory and subdirectories belong to the www-data user which is the apache user.
Has anyone encountered such problem?