Language file causing problem (blanc screen)

[youmla]

I'm having a problem that puzzles me for the last 8 hours.

After installing the dutch language pack sugarcrm just gives me a blanc page (HTTP 500 error) as soon as I try to logon.


The server logs show these errors:


[Wed Feb 23 18:30:42 2011] [error] [client 84.38.232.49] PHP Warning: include(include/language/nl_nl.lang.php) [<a href='function.include'>function.include</a>]: failed to open stream: No such file or directory in /var/www/vhosts/crm.xxx.nl/httpdocs/include/utils.php on line 849, referer: http://crm.xxx.nl/index.php?action=L...language=en_us



[Wed Feb 23 18:30:42 2011] [error] [client 84.38.232.49] PHP Warning: include() [<a href='function.include'>function.include</a>]: Failed opening 'include/language/nl_nl.lang.php' for inclusion (include_path='/var/www/vhosts/crm.xxx.nl/httpdocs/include/..:.:') in /var/www/vhosts/crm.xxx.nl/httpdocs/include/utils.php on line 849, referer: http://crm.xxx.nl/index.php?action=L...language=en_us




[Wed Feb 23 18:30:42 2011] [error] [client 84.38.232.49] PHP Warning: require(include/language/nl_nl.lang.php) [<a href='function.require'>function.require</a>]: failed to open stream: No such file or directory in /var/www/vhosts/crm.xxx.nl/httpdocs/include/utils.php on line 716, referer: http://crm.xxx.nl/index.php?action=L...language=en_us



[Wed Feb 23 18:30:42 2011] [error] [client 84.38.232.49] PHP Fatal error: require() [<a href='function.require'>function.require</a>]: Failed opening required 'include/language/nl_nl.lang.php' (include_path='/var/www/vhosts/crm.xxx.nl/httpdocs:/var/www/vhosts/crm.software-company.nl/httpdocs/include/..:.:') in /var/www/vhosts/crm.xxx.nl/httpdocs/include/utils.php on line 716, referer: http://crm.xxx.nl/index.php?action=L...language=en_us


Steps I took to try to solve it:

1. Searched the internet and forums
2. I tried both entries in the language array in the config.php file nl_nl and nl_NL
3. I tried to copy the language file so both nl_nl and nl_NL.lang.php are in the include/language directory

So far no luck.
Hopefully one of you guys can help me out. I'm pretty new to Sugar to forgive me if I'm asking a stupid question... i'm learning!

Tim

[youmla]

Here is some extra info...

Sugar Version 6.1.2
Sugar Edition CE
Category Install
Operating System Win 7
PHP Version 5.2.14
Database MySQL
Web Server Apache/Plesk



Maybe it's the Plesk issue? I put these lines in my .htaccess:

========================
php_value session.save_path /var/www/vhosts/crm.xxx.nl/httpdocs/tmp

php_value memory_limit 40M
php_value upload_max_filesize 20M
php_value post_max_size 20M

# BEGIN SUGARCRM RESTRICTIONS
RedirectMatch 403 (?i).*\.log$
RedirectMatch 403 (?i)/+not_imported_.*\.txt
RedirectMatch 403 (?i)/+(soap|cache|xtemplate|data|examples|include|log4p hp|metadata|modules)/+.*\.(php|tpl)
RedirectMatch 403 (?i)/+emailmandelivery\.php
RedirectMatch 403 (?i)/+cache/+upload
RedirectMatch 403 (?i)/+files\.md5$
# END SUGARCRM RESTRICTIONS
========================


Please help because I really don't know where to start solving this issue...

[andopes]

It happens because you are trying to log in SugarCRM under Nederlands language pack (nl_nl), which seems to be incomplete, as per errors a lots of nl_nl language files are missing.
At the login screen choose English language pack and try again.

Contact the maintainer of such language pack.

Cheers

[youmla]

André,

Thanks a lot for your quick reply.

When I try to logon the dropdown is on English by default. The screen and buttons doesn't show the correct text but labels only (for example: LBL_USER_NAME).

When I logon from here (English) I get a blanc screen. The error_log logs the following, although I tried to login in English:

[Wed Feb 23 22:48:01 2011] [error] [client 80.101.186.131] PHP Warning: include(include/language/nl_nl.lang.php) [<a href='function.include'>function.include</a>]: failed to open stream: No such file or directory in /var/www/vhosts/crm.xxx.nl/httpdocs/include/utils.php on line 849, referer: http://crm.xxx.nl/index.php?action=L...n_action=index


When I change the language to Dutch, suddenly the labels (in Dutch) appear.
When I change the language (in the login screen) back to English then the blanc screen (http 500 error) shows up again.

The error log gives about 10 errors all relates to these two lines in utils.php:

[Wed Feb 23 22:55:00 2011] [error] [client 84.38.232.49] PHP Warning: include(include/language/nl_nl.lang.php) [<a href='function.include'>function.include</a>]: failed to open stream: No such file or directory in /var/www/vhosts/crm.xxx.nl/httpdocs/include/utils.php on line 849

[Wed Feb 23 22:55:12 2011] [error] [client 84.38.232.49] PHP Fatal error: require() [<a href='function.require'>function.require</a>]: Failed opening required 'include/language/nl_nl.lang.php' (include_path='/var/www/vhosts/crm.xxx.nl/httpdocs:/var/www/vhosts/crm.software-company.nl/httpdocs/include/..:.:') in /var/www/vhosts/crm.xxx.nl/httpdocs/include/utils.php on line 716


Any further help would be highly appreciated. If de-installing the dutch lang pack would help that's an option too. But can this be done without loggin in?

Thanks a lot!

Tim