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Thread: Lead's Aren't Accessible/Viewable

  1. #1
    zmikko is offline Member
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    Default Lead's Aren't Accessible/Viewable

    *My Company And I Are Extremely New To Sugar, So If This Is Childishly Redundant Please Forgive Me!*

    Versions:
    apache 1.3.41 php 5.2.6 mysql 5.0.51a (community)
    "Pipeline" Theme.

    When I import data into Sugar everything from the data input goes smoothly however I'm (and all our users) having trouble actually viewing the leads imported. (*Note*They have been assigned to me!).

    In the "Home" screen I can see all of the leads that are currently available, under "My Leads" however when I click on the "Leads" shortcut on the left of the screen, and under "Lead List" there is nothing! Displays 0 leads, and says there are 0 leads. I'm wondering where the hangup here is?

    *Side Question*
    Is there any way to view a longer (longer than 10!) list of leads via Sugar? As if you wanted to compare many leads you have, and see as many as possible at one time, how would you do it?

    Thanks For Your Help!

  2. #2
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: Lead's Aren't Accessible/Viewable

    Quote Originally Posted by zmikko
    *My Company And I Are Extremely New To Sugar, So If This Is Childishly Redundant Please Forgive Me!*

    Versions:
    apache 1.3.41 php 5.2.6 mysql 5.0.51a (community)
    "Pipeline" Theme.

    When I import data into Sugar everything from the data input goes smoothly however I'm (and all our users) having trouble actually viewing the leads imported. (*Note*They have been assigned to me!).

    In the "Home" screen I can see all of the leads that are currently available, under "My Leads" however when I click on the "Leads" shortcut on the left of the screen, and under "Lead List" there is nothing! Displays 0 leads, and says there are 0 leads. I'm wondering where the hangup here is?

    *Side Question*
    Is there any way to view a longer (longer than 10!) list of leads via Sugar? As if you wanted to compare many leads you have, and see as many as possible at one time, how would you do it?

    Thanks For Your Help!
    Hi zmikko.

    About the number of records by list: go to Admin -> System Settings
    And update the field "Listview items per page". Click in Save.

    About the Missed Leads:
    When you click on some Lead in Home module what happen?
    Did you click in the "Clear" Button in the Leads module?

    Cheers
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
    Bloco B - CJ 1602
    São Paulo, SP 01046-010
    Brazil
    Office: +55 11 3237-3110
    Mobile: +55 11 7636-5859
    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
    Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.

    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

  3. #3
    zmikko is offline Member
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    Aug 2008
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    Default Re: Lead's Aren't Accessible/Viewable

    When I click on a lead via the Home module it comes up as a normal lead. *However instead of remaining in the "Home" tab, my interface is automatically Transferred to the "Leads" tab!* I.E. My "Home" tab was highlighted originally when I clicked on the lead, then after the lead opens my "Leads" tab is highlighted.
    (Not sure if that makes any difference or not?)

    I just tried clicking on the "Clear" button and all my leads came up instantly! Thanks for your experienced-based support! It's invaluable!

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