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Thread: Line: 9185 Error: 'ygLogger' is undefined

  1. #1
    dc50093 is offline Senior Member
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    May 2009
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    Default Line: 9185 Error: 'ygLogger' is undefined

    I did a database repair and now I'm getting the following error message every time I go to a lead record:

    Line: 9185
    Char: 3
    Error: 'ygLogger' is undefined
    Code: 0
    http://x.x.x.x/sugarcrm/include/java...rp1_yui.js?c=1

    Does anyone have any ideas as to how I can fix this?

  2. #2
    adampebt is offline Member
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    Default Re: Line: 9185 Error: 'ygLogger' is undefined

    Hi dc50093, did you ever get to the bottom of this, as I have the same problem and odd things happening with quickcreate subpanels.
    Thanks. Adam

  3. #3
    dc50093 is offline Senior Member
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    Default Re: Line: 9185 Error: 'ygLogger' is undefined

    Hi Adam,

    Unfortunately I never did get to the bottom of it. We're using a custom browser that connects SugarCRM w/ a power dialer and it will not allow us to switch off the error messages like you can do in IE, Firefox, etc. The issue nearly shut my call center down for four days. To remedy the problem I created a new SugerCRM instance from scratch and transferred our data into it. Everything works well now but it was allot of trouble.

    Best,

    DC

  4. #4
    cactusJoe is offline Sugar Community Member
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    Default Re: Line: 9185 Error: 'ygLogger' is undefined

    I also ran into this problem.

    I edited the <basedir>/jssource/JSGroupings.php file and added the line

    PHP Code:
     'include/javascript/yui/log.js=> 'include/javascript/sugar_grp1_yui.js'
    to the $sugar_grp1_yui array.

    Then repaired / compressed / minified the javascript.

    Hope this helps someone else too.
    nexen and taylor_925 like this.

  5. #5
    freedbill is offline Member
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    Default Re: Line: 9185 Error: 'ygLogger' is undefined

    Thank You CactusJoe! I have been unable to add Dashlets or move Dashlets since upgrading from 5.2 to 5.5. I was receiving the same error. I followed your suggestions, and now everything is working once again.

  6. #6
    matty102 is offline Sugar Community Member
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    Oct 2007
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    Default Re: Line: 9185 Error: 'ygLogger' is undefined

    I had the same problem after upgrading to 6.1.0RC but this worked for me too! Many Thanks!

  7. #7
    chriscaputo is offline Member
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    Default Re: Line: 9185 Error: 'ygLogger' is undefined

    Thanks! Adding the line to JSGroupings.php helped!

  8. #8
    IsOxfordDavid is offline Sugar Community Member
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    Default Re: Line: 9185 Error: 'ygLogger' is undefined

    This also resolved the problem for me in 6.1.3, however a clean install of 6.1.3 does not have this line or the same error message, implying there is another reference to this or that this overrides and earlier incorrect reference in an upgraded version.

    Upgraded versions appear to have large numbers of seemingly unnecessary files which appear to conflict with the newer code. There really should be a remove redundant files/references routine to help stop this behaviour.

  9. #9
    andertxu is offline Member
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    Default Re: Line: 9185 Error: 'ygLogger' is undefined

    I have a similar problem but aggregate this line do not help me

    Any other suggestion?

  10. #10
    taylor_925 is offline Junior Member
    Join Date
    Aug 2011
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    Thumbs up Re: Line: 9185 Error: 'ygLogger' is undefined

    Quote Originally Posted by cactusJoe View Post
    I also ran into this problem.

    I edited the <basedir>/jssource/JSGroupings.php file and added the line

    PHP Code:
     'include/javascript/yui/log.js=> 'include/javascript/sugar_grp1_yui.js'
    to the $sugar_grp1_yui array.

    Then repaired / compressed / minified the javascript.

    Hope this helps someone else too.
    cactusJoe! This fixed a lot of problems we were having. Thanks!

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