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Thread: List view page of any custom module does not work in 6.5.10

  1. #1
    stepasite is offline Sugar Community Member
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    Default List view page of any custom module does not work in 6.5.10

    Hi,

    when list view page of any custom module is displayed and I click on any related record (e.g. on some related Account, Contact, etc.) I get

    "Error retrieving record. This record may be deleted or you may not be authorized to view it."

    error. I tried to disable AjaxUI completely but it didn't resolve my problem.

    Any help would be much appreciated.

    Thanks in advance,
    Pavel

  2. #2
    sts's Avatar
    sts
    sts is offline Sugar Community Member
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    Default Re: List view page of any custom module does not work in 6.5.10

    Can you open these related records if you go via their modules listview?
    Stefan Ulrich Sauer
    System Analyst

    Devoteam GmbH
    Gutenbergstraße 10
    D-64331 Weiterstadt
    Germany
    email: Stefan-Ulrich.Sauer@devoteam.com
    http://www.devoteam.com
    http://www.devoteam.de

  3. #3
    kbrill's Avatar
    kbrill is offline SugarCRM PS Engineer
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    Default Re: List view page of any custom module does not work in 6.5.10

    Also, does this happen if you are logged in as an admin?

    If you create new records, can you view them?

    if the above work then I would look into the ACL you have this user attached to and see what restrictions are there. Also check the log file for errors, maybe there is an error and that is resulting in a false positive when it checks the ACL.
    Kenneth Brill - Help Forum Moderator

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  4. #4
    stepasite is offline Sugar Community Member
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    Default Re: List view page of any custom module does not work in 6.5.10

    Thanks for replies!

    I cannot view related modules of custom module from the list view when logged in as regular user. The most strange thing is that I am able to view related module record from detail page. This does not work only for list view. No matter whether it is old or newly created record, the problem is still there.

    When looking into log, there is no information about error. Not sure whether it is ACL problem, as I do not add any restrictions for regular users.

    Thanks in advance,
    Pavel

  5. #5
    mahichhabra's Avatar
    mahichhabra is offline Sugar Community Member
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    Default Re: List view page of any custom module does not work in 6.5.10

    Hello

    Please check Roles
    Thanks & Regards
    Mahi Chopra

  6. #6
    hirak's Avatar
    hirak is offline Sugar Community Member
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    Default Re: List view page of any custom module does not work in 6.5.10

    go to admin > repair > repair roles.

  7. #7
    stepasite is offline Sugar Community Member
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    Default Re: List view page of any custom module does not work in 6.5.10

    Rebuilding Roles does not help. This probably broke when upgrading to a newer version, I suspect that some pohp files weren't merged correctly.

  8. #8
    dhavaldarji's Avatar
    dhavaldarji is offline Sugar Community Member
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    Default Re: List view page of any custom module does not work in 6.5.10

    Hi,
    Had same issue, Regular user could not access records from custom modules, even repairing roles didn't helped. (version - 6.5.13)
    Fixed by creating a role separate for regular user where applied access to all those custom modules and added user to that role.

    Hope this helps to those who lands here....

    Thanks
    Regards,
    Dhaval Darji

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