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Thread: ListView modifications not appearing for one user

  1. #1
    pmaccabe is offline Member
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    Default ListView modifications not appearing for one user

    I've made some changes to the listview for a custom module I've been using, the changes are reflected in both the metadata directory of the module and custom/modules/.../metadata.

    The changes have taken effect for all users except my own for some reason though.

    I've tried clearing caches, different browsers, giving it a few days in case it was a server-side caching issue. If I log out myself and log in another user on the same machine, things show properly. I cannot see anywhere that the old listviewdefs.php still exists, although I might be missing something. My view works, it just is missing several fields I added.

  2. #2
    Angel's Avatar
    Angel is offline Sugar Community Member
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    Default Re: ListView modifications not appearing for one user

    I recently ran into this same issue. It is very strange. Unfortunately, I've yet to discover the reason why it is happening. In my case, I made a change to listviews.php and the changes immediately showed up for all users. I then went back and made some additional tweaks and the newer changes didn't take.

    All changes appear fine for all users, except for that one. The only difference between the users is that the non-working one is an admin (default 'admin' user) and the other one isn't. I am not sure why that would make a difference, but that's the only difference I can note right now.
    Regards,

    Angel Magaņa
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

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  3. #3
    Angel's Avatar
    Angel is offline Sugar Community Member
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    Default Re: ListView modifications not appearing for one user

    Pmaccabe,

    Not sure if you found a solution yet, but I am about to get into troubleshooting this further as it is very annoying.

    One tidbit that I have discovered is that the problem appears to be data related. At least, I believe it to be, as I copied the database from the site I saw the problem at over to my local machine (omitting the HTML/PHP files) and I see the same thing locally now too.
    Regards,

    Angel Magaņa
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

    ________
    | Projects: |_____________________________________
    |
    | CandyWrapper (.NET Wrapper for SugarCRM SOAP API). Source now available on GitHub!
    | GoldMine to SugarCRM Express Conversion. Latest: 1.0.1.7 (Nov. 3, 2009)
    | CRM SkyDialer (Skype Integration). Latest: 1.0.2 (Feb. 17, 2010)
    | Round Robin Leads Assignment
    | Phone Number Formatter
    | CaseTwit (Twitter Integration)
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  4. #4
    Angel's Avatar
    Angel is offline Sugar Community Member
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    Default Re: ListView modifications not appearing for one user

    FYI,

    I figured out the source of the problem.

    Take a look at your user_preferences table. Within that table you should find a record where category = 'Notes' and assigned_user_id = 'user_id of user experiencing problem'. Delete that row and the problem should go away.

    I don't how that gets stored there, but it seems to be the source of the problem.

    EDIT: I should have previously prefaced this message by stating that my ListView mods were for the Notes module. I would assume you would be able to find a similar record in the user_preferences tab that corresponds with the module you modified.
    Last edited by Angel; 2007-06-18 at 08:48 PM. Reason: Missing Info
    Regards,

    Angel Magaņa
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

    ________
    | Projects: |_____________________________________
    |
    | CandyWrapper (.NET Wrapper for SugarCRM SOAP API). Source now available on GitHub!
    | GoldMine to SugarCRM Express Conversion. Latest: 1.0.1.7 (Nov. 3, 2009)
    | CRM SkyDialer (Skype Integration). Latest: 1.0.2 (Feb. 17, 2010)
    | Round Robin Leads Assignment
    | Phone Number Formatter
    | CaseTwit (Twitter Integration)
    ______________________________________________

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