Login does nothing!

[Belinda]

Running Sugar CE Full 5.0.0c, PHP 5, Appache 2.2, MySQL 5 on XP.

After many days and nights I eventually got Sugar installed, but I can't get past the login screen. I've used the admin user & password as set up during installation and even tried incorrect user login - nothing happens! No error messages - NOTHING!

Please help.
Thanks
Belinda

[andopes]

Hi, Belinda.

Make sure the session dir specified on config.php really exists and it is writable.
Take a look at the error log of apache.

Cheers

[Belinda]

Hello andopes

Thanks for your quick responce.

In my config file I have:

'session_dir' => '',

What should it be?

Thanks
B

[DragonflyMaster]

Hello andopes

Thanks for your quick responce.

In my config file I have:

'session_dir' => '',

What should it be?

Thanks
B

That is set correctly.
If the problem is inside your config.php, post it here so we can look at it.

[Belinda]

Hello DragonflyMaster

I don't know where my prblem is, but here's my config.php

<?php
// created: 2008-04-22 11:33:49
$sugar_config = array (
'admin_export_only' => false,
'cache_dir' => 'cache/',
'calculate_response_time' => true,
'create_default_user' => false,
'currency' => '',
'dashlet_display_row_options' =>
array (
0 => '1',
1 => '3',
2 => '5',
3 => '10',
),
'date_formats' =>
array (
'Y-m-d' => '2006-12-23',
'm-d-Y' => '12-23-2006',
'd-m-Y' => '23-12-2006',
'Y/m/d' => '2006/12/23',
'm/d/Y' => '12/23/2006',
'd/m/Y' => '23/12/2006',
'Y.m.d' => '2006.12.23',
'd.m.Y' => '23.12.2006',
'm.d.Y' => '12.23.2006',
),
'datef' => 'm/d/Y',
'dbconfig' =>
array (
'db_host_name' => 'localhost',
'db_host_instance' => 'SQLEXPRESS',
'db_user_name' => 'root',
'db_password' => '*******',
'db_name' => 'sugarcrm',
'db_type' => 'mysql',
),
'dbconfigoption' =>
array (
'persistent' => true,
'autofree' => false,
'debug' => 0,
'seqname_format' => '%s_seq',
'portability' => 0,
'ssl' => false,
),
'default_action' => 'index',
'default_charset' => 'UTF-8',
'default_currencies' =>
array (
'AUD' =>
array (
'name' => 'Australian Dollars',
'iso4217' => 'AUD',
'symbol' => '$',
),
'BRL' =>
array (
'name' => 'Brazilian Reais',
'iso4217' => 'BRL',
'symbol' => 'R$',
),
'GBP' =>
array (
'name' => 'British Pounds',
'iso4217' => 'GBP',
'symbol' => '£',
),
'CAD' =>
array (
'name' => 'Canadian Dollars',
'iso4217' => 'CAD',
'symbol' => '$',
),
'CNY' =>
array (
'name' => 'Chinese Yuan',
'iso4217' => 'CNY',
'symbol' => '元',
),
'EUR' =>
array (
'name' => 'Euro',
'iso4217' => 'EUR',
'symbol' => '€',
),
'HKD' =>
array (
'name' => 'Hong Kong Dollars',
'iso4217' => 'HKD',
'symbol' => '$',
),
'INR' =>
array (
'name' => 'Indian Rupees',
'iso4217' => 'INR',
'symbol' => '₨',
),
'KRW' =>
array (
'name' => 'Korean Won',
'iso4217' => 'KRW',
'symbol' => '₩',
),
'YEN' =>
array (
'name' => 'Japanese Yen',
'iso4217' => 'JPY',
'symbol' => '¥',
),
'MXM' =>
array (
'name' => 'Mexican Pesos',
'iso4217' => 'MXM',
'symbol' => '$',
),
'SGD' =>
array (
'name' => 'Singaporean Dollars',
'iso4217' => 'SGD',
'symbol' => '$',
),
'CHF' =>
array (
'name' => 'Swiss Franc',
'iso4217' => 'CHF',
'symbol' => 'SFr.',
),
'THB' =>
array (
'name' => 'Thai Baht',
'iso4217' => 'THB',
'symbol' => '฿',
),
'USD' =>
array (
'name' => 'US Dollars',
'iso4217' => 'USD',
'symbol' => '$',
),
),
'default_currency_iso4217' => 'USD',
'default_currency_name' => 'US Dollars',
'default_currency_significant_digits' => NULL,
'default_currency_symbol' => '$',
'default_date_format' => NULL,
'default_decimal_seperator' => NULL,
'default_email_charset' => 'UTF-8',
'default_email_client' => 'sugar',
'default_email_editor' => 'html',
'default_export_charset' => 'UTF-8',
'default_language' => 'en_us',
'default_locale_name_format' => 's f l',
'default_max_subtabs' => '12',
'default_max_tabs' => '12',
'default_module' => 'Home',
'default_navigation_paradigm' => 'm',
'default_number_grouping_seperator' => NULL,
'default_password' => '',
'default_subpanel_links' => false,
'default_subpanel_tabs' => true,
'default_swap_last_viewed' => false,
'default_swap_shortcuts' => false,
'default_theme' => 'Sugar',
'default_time_format' => NULL,
'default_user_is_admin' => false,
'default_user_name' => '',
'disable_export' => false,
'disable_persistent_connections' => 'false',
'display_email_template_variable_chooser' => false,
'display_inbound_email_buttons' => false,
'dump_slow_queries' => false,
'email_default_client' => 'sugar',
'email_default_delete_attachments' => true,
'email_default_editor' => 'html',
'email_num_autoreplies_24_hours' => 10,
'export_delimiter' => ',',
'history_max_viewed' => 10,
'host_name' => 'localhost',
'i18n_test' => false,
'import_dir' => 'cache/import/',
'import_max_execution_time' => 3600,
'installer_locked' => false,
'js_custom_version' => '',
'js_lang_version' => 1,
'languages' =>
array (
'en_us' => 'US English',
),
'large_scale_test' => false,
'list_max_entries_per_page' => 20,
'list_max_entries_per_subpanel' => 10,
'lock_default_user_name' => false,
'lock_homepage' => false,
'lock_subpanels' => false,
'log_dir' => '.',
'log_file' => 'sugarcrm.log',
'log_memory_usage' => false,
'login_nav' => false,
'max_dashlets_homepage' => '15',
'require_accounts' => true,
'rss_cache_time' => '10800',
'save_query' => 'all',
'session_dir' => '',
'showThemePicker' => true,
'site_url' => 'http://localhost/SugarCE-Full-5.0.0c',
'slow_query_time_msec' => '100',
'sugar_version' => '5.0.0c',
'sugarbeet' => true,
'time_formats' =>
array (
'H:i' => '23:00',
'h:ia' => '11:00pm',
'h:iA' => '11:00PM',
'H.i' => '23.00',
'h.ia' => '11.00pm',
'h.iA' => '11.00PM',
),
'timef' => 'H:i',
'tmp_dir' => 'cache/xml/',
'translation_string_prefix' => false,
'unique_key' => '93aece218982ecec54f0b4a401458bef',
'upload_badext' =>
array (
0 => 'php',
1 => 'php3',
2 => 'php4',
3 => 'php5',
4 => 'pl',
5 => 'cgi',
6 => 'py',
7 => 'asp',
8 => 'cfm',
9 => 'js',
10 => 'vbs',
11 => 'html',
12 => 'htm',
),
'upload_dir' => 'cache/upload/',
'upload_maxsize' => 3000000,
'use_php_code_json' => true,
'verify_client_ip' => false,
);
?>


I have the following warnings on Apache errorlog:

PHP Warning: PHP Startup: Unable to load dynamic library 'C:\\web\\php\\ext\\php_xmlrpc.dll' - The specified module could not be found.\r\n in Unknown on line 0
PHP Warning: PHP Startup: xsl: Unable to initialize module\nModule compiled with module API=20050922, debug=0, thread-safety=1\nPHP compiled with module API=20060613, debug=0, thread-safety=1\nThese options need to match\n in Unknown on line 0

Might be related and I've also not been able to solve is.

Thanks
B

[DragonflyMaster]

Hi Belinda,
you config.php is clean, the problem is not there.

I have the following warnings on Apache errorlog:

PHP Warning: PHP Startup: Unable to load dynamic library 'C:\\web\\php\\ext\\php_xmlrpc.dll' - The specified module could not be found.\r\n in Unknown on line 0
PHP Warning: PHP Startup: xsl: Unable to initialize module\nModule compiled with module API=20050922, debug=0, thread-safety=1\nPHP compiled with module API=20060613, debug=0, thread-safety=1\nThese options need to match\n in Unknown on line 0

About these warnings, open your php.ini and uncomment these lines (remove ; at the beginning of line):
;extension=php_xmlrpc.dll
;extension=php_xsl.dll

I'm not sure, but it should work.

[Belinda]

Hello DragonflyMaster

Re. the extension=php_xmlrpc.dll & extension=php_xsl.dll - have had them uncommented since installation, but still get the warnings.

Maybe the Login problem has something to do with my php.ini as well just like the Apache warnings????

Could you have a look at my php.ini and let me know what I'm doing wrong - I'm also having cookie related issues trying to install Joomla and this also seems related to a session-type problem.

My php.ini text is attached.

Thanks for your help so far
Regards
B

[DragonflyMaster]

Hello DragonflyMaster

Re. the extension=php_xmlrpc.dll & extension=php_xsl.dll - have had them uncommented since installation, but still get the warnings.

Maybe the Login problem has something to do with my php.ini as well just like the Apache warnings????

Could you have a look at my php.ini and let me know what I'm doing wrong - I'm also having cookie related issues trying to install Joomla and this also seems related to a session-type problem.

My php.ini text is attached.

Thanks for your help so far
Regards
B

I'm not sure about what's wrong in your php.ini.
Set display_errors = On in your dev environment to see errors in browser.

[Belinda]

I'm not sure about what's wrong in your php.ini.
Set display_errors = On in your dev environment to see errors in browser.

I've set error_reporting = E_ALL & ~E_NOTICE | E_STRICT and only got over 1000 "Strict Standards: Non-static method...." messages - I'm assuming that's not whatwe're looking for.


I've been battling with this SugarCRM installation for almost a week and I'm getting very despondant - Has anyone got it working on XP with Appache 2.2, PHP 5 and MySQL 5?

Thanks
B

[DragonflyMaster]

Since you said you have issues with cookies for Joomla, I can only guess there is some wrong settings in your browser