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Thread: Login Not Working In IE

  1. #1
    cygnusceo is offline Senior Member
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    Default Login Not Working In IE

    This is odd.

    I can login with FF, Safari and Chrome but not IE.

    It gets to the login page, but no matter what you do your never allowed to login.

    Any clues why IE would be having an issue.

    I am on the latest Release.

    TIA

    Jeff

  2. #2
    Angel's Avatar
    Angel is offline Sugar Community Member
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    Default Re: Login Not Working In IE

    What do you see in IE when you go to the login page?

    Are you able to put in a user/pass?

    More details...
    Regards,

    Angel Magaņa
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

    ________
    | Projects: |_____________________________________
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    | CandyWrapper (.NET Wrapper for SugarCRM SOAP API). Source now available on GitHub!
    | GoldMine to SugarCRM Express Conversion. Latest: 1.0.1.7 (Nov. 3, 2009)
    | CRM SkyDialer (Skype Integration). Latest: 1.0.2 (Feb. 17, 2010)
    | Round Robin Leads Assignment
    | Phone Number Formatter
    | CaseTwit (Twitter Integration)
    ______________________________________________

  3. #3
    cygnusceo is offline Senior Member
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    Default Re: Login Not Working In IE

    Angel,

    Here is what I have been able to figure out so far.

    I put some logging in the Authenticate.php file.

    The user and password are Authenticating.

    the $url is the same regardless of Browser.

    Location: index.php?module=Home&action=index

    But when you header($url) is called it works for FF etc but not IE7



    Jeff
    Last edited by cygnusceo; 2009-01-22 at 08:06 PM.

  4. #4
    cygnusceo is offline Senior Member
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    Default Re: Login Not Working In IE

    Ok the Mystery Gets Deeper


    The Redirect in Header is working, but for some unknown reason Sugar does not seems to recognize that I am logged in.

    Thoughts

    Jeff

  5. #5
    Angel's Avatar
    Angel is offline Sugar Community Member
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    Default Re: Login Not Working In IE

    So are you saying that you get an "invalid user/pass" message?

    I am still not clear on what it is you are seeing when you actually try to login.

    Does this happen from all workstations?
    Regards,

    Angel Magaņa
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

    ________
    | Projects: |_____________________________________
    |
    | CandyWrapper (.NET Wrapper for SugarCRM SOAP API). Source now available on GitHub!
    | GoldMine to SugarCRM Express Conversion. Latest: 1.0.1.7 (Nov. 3, 2009)
    | CRM SkyDialer (Skype Integration). Latest: 1.0.2 (Feb. 17, 2010)
    | Round Robin Leads Assignment
    | Phone Number Formatter
    | CaseTwit (Twitter Integration)
    ______________________________________________

  6. #6
    cygnusceo is offline Senior Member
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    Default Re: Login Not Working In IE

    Nope on the Error Message

    IE7 just wont advance you to the Home Module.

    I have modified the php to even try a meta tag refresh

    No matter what you do IE7 takes you back to login just like it is your first time there.

    Even if you enter a bad user / password it doesn't tell you.

    And yeah I have this happening on about 50 Machines with IE7 on them. 100% failure Rate

    Jeff

  7. #7
    Angel's Avatar
    Angel is offline Sugar Community Member
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    Default Re: Login Not Working In IE

    Have you tried playing with the security options in IE?
    Regards,

    Angel Magaņa
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

    ________
    | Projects: |_____________________________________
    |
    | CandyWrapper (.NET Wrapper for SugarCRM SOAP API). Source now available on GitHub!
    | GoldMine to SugarCRM Express Conversion. Latest: 1.0.1.7 (Nov. 3, 2009)
    | CRM SkyDialer (Skype Integration). Latest: 1.0.2 (Feb. 17, 2010)
    | Round Robin Leads Assignment
    | Phone Number Formatter
    | CaseTwit (Twitter Integration)
    ______________________________________________

  8. #8
    cygnusceo is offline Senior Member
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    Default Re: Login Not Working In IE

    Yep have moved my Site to a Trusted Site
    I have lowered Security setting to Lowest Possible

    J

  9. #9
    Angel's Avatar
    Angel is offline Sugar Community Member
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    Default Re: Login Not Working In IE

    Do you have any type of antivirus/script blocking software on the workstations? If you do, what happens if you disable it?

    This isn't a Sugar problem per se, as numerous users utilize it under IE 7.

    There's gotta be something in common about the workstations.

    Does the problem go away if you run IE in "safe mode", i.e. with all of its extensions turned off?

    iexplore.exe -extoff
    Regards,

    Angel Magaņa
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

    ________
    | Projects: |_____________________________________
    |
    | CandyWrapper (.NET Wrapper for SugarCRM SOAP API). Source now available on GitHub!
    | GoldMine to SugarCRM Express Conversion. Latest: 1.0.1.7 (Nov. 3, 2009)
    | CRM SkyDialer (Skype Integration). Latest: 1.0.2 (Feb. 17, 2010)
    | Round Robin Leads Assignment
    | Phone Number Formatter
    | CaseTwit (Twitter Integration)
    ______________________________________________

  10. #10
    wynn is offline Sugar Team Member
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    Default Re: Login Not Working In IE

    Do you allow cookies and page redirecting in IE?
    they have setting options in IE privacy setting and advanced settings

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