Login problems on our crm - errors!

[humblesaint]

Any help please?

We are having problems as the first question but on our login page, if we try and login we cannot get access at all, how do you upgrade if you cannot get access?

details of error before login:
Parse error: syntax error, unexpected $end in /home/sites/realstoredevelopment.co.uk/public_html/crm/include/utils/user_utils.php(90) : eval()'d code on line 1
Warning: ini_set() [ref.outcontrol]: Cannot change zlib.output_compression - headers already sent in /home/sites/realstoredevelopment.co.uk/public_html/crm/include/utils.php on line 2908
Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home/sites/realstoredevelopment.co.uk/public_html/crm/include/utils/user_utils.php(90) : eval()'d code:1) in /home/sites/realstoredevelopment.co.uk/public_html/crm/index.php on line 178
Warning: Cannot modify header information - headers already sent by (output started at /home/sites/realstoredevelopment.co.uk/public_html/crm/include/utils/user_utils.php(90) : eval()'d code:1) in /home/sites/realstoredevelopment.co.uk/public_html/crm/include/utils.php on line 2052

and after login attempt:

Parse error: syntax error, unexpected $end in /home/sites/realstoredevelopment.co.uk/public_html/crm/include/utils/user_utils.php(90) : eval()'d code on line 1
Warning: ini_set() [ref.outcontrol]: Cannot change zlib.output_compression - headers already sent in /home/sites/realstoredevelopment.co.uk/public_html/crm/include/utils.php on line 2908
Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home/sites/realstoredevelopment.co.uk/public_html/crm/include/utils/user_utils.php(90) : eval()'d code:1) in /home/sites/realstoredevelopment.co.uk/public_html/crm/index.php on line 178
Warning: Cannot modify header information - headers already sent by (output started at /home/sites/realstoredevelopment.co.uk/public_html/crm/include/utils/user_utils.php(90) : eval()'d code:1) in /home/sites/realstoredevelopment.co.uk/public_html/crm/include/utils.php on line 2052
Fatal error: Call to undefined function authUserStatus() in /home/sites/realstoredevelopment.co.uk/public_html/crm/include/utils.php on line 2743


Is there a way to re-install with updated version and use existing data?
thanks
Gary

[andopes]

Hi Gary

It seems you are facing some incompatibility regarding both SugarCRM version and php version.
Let us know the version for both PHP and SugarCRM installed.

Cheers

[humblesaint]

it was installed and used in our system by our IT guy end of 2007, so definately not updated version.

where can i find version if i can't log in?

will it be in sql database?

thanks

Gary

[andopes]

Hi Gary

To identify the php version:
create a simple php script inside the server htdocs, like info.php containing this code:

 <?PHP
phpinfo();
?>  

And access this file via browser.
At the top of the page you should see the PHP Version.

To identify the sugar version.
Go to phpMyAdmin, access the database and run this query:

SELECT `value`
FROM `config`
WHERE `category` LIKE 'info'
AND `name` LIKE 'sugar_version'

Cheers

[humblesaint]

I have a technical guy looking at it and he has informed me of the versions

PHP Version: 4.4.9 ( http://www.realstoredevelopment.co.uk/index/info.php ) Sugar Version: 4.5.1 (database files: web29-a-sugar-14 & web29-a-sugar-8) and 5.2.0 (database file: web173-a-sugar-6) -
I cannot determine which database is being used by the CRM itself.

hope you can help me further

thanks

Humblesaint

[andopes]

Hi Humblesaint

You can determine the database version accessing the phpMyAdmin page.
PHP 4.4.9 is not compatible with SugarCRM 5.2.0, so consider upgrading the php to 5.2.*

Kind regards