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Thread: Login screen comes up when clicking links and I'm NOT logged out

  1. #1
    HIW831 is offline Member
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    Default Login screen comes up when clicking links and I'm NOT logged out

    So I tried sugar awhile back and had this problem.I finally decided to download the latest version and do a fresh install.

    Everything works fine EXCEPT:

    In using sugar, the login page will show up in part of the screen when I click a link. It appears to happen randomly. There is no one link/button that does it.

    The weird thing is that I am NOT logged out.If I just hit another link the screen goes away and all is fine. Then it happens again. It happens enough to be REALLY annoying.

    I have attached a screen cap showing this happening. You can clearly see I am still logged in.

    This HAS to have happened to others as well.

    Any ideas, fixes?

    Thanks,
    Steve
    Attached Images Attached Images  

  2. #2
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: Login screen comes up when clicking links and I'm NOT logged out

    Hi Steve

    Which version are you using?
    Create a simple script containing the code

    PHP Code:
    <?phpinfo();?>
    Run it and save the output html.

    Attach such file into your next post.

    Cheers
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
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    Office: +55 11 3237-3110
    Mobile: +55 11 7636-5859
    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
    Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.

    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

  3. #3
    HIW831 is offline Member
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    Default Re: Login screen comes up when clicking links and I'm NOT logged out

    Hi Andopes.. I'm running 5.2.6

    php info attached.. I had to zip the .html file as the system does not accept .html

    Thank You!

    Steve
    Attached Files Attached Files

  4. #4
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: Login screen comes up when clicking links and I'm NOT logged out

    I believe the php attribute session.save_path is not properly configured.
    Update it to /tmp and restart apache.

    Regards
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
    Bloco B - CJ 1602
    São Paulo, SP 01046-010
    Brazil
    Office: +55 11 3237-3110
    Mobile: +55 11 7636-5859
    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
    Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.

    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

  5. #5
    HIW831 is offline Member
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    Default Re: Login screen comes up when clicking links and I'm NOT logged out

    Hi Andopes,

    Thank you. I do not believe that is the problem. Upon installing sugar i received an error saying that the session.save_path did not exist. Which is strange because the master value path DOES exist.

    I searched the forums and came up with an answer.

    I created a directory called sessions in my sugar web root and included the path in my .htaccess file:

    <IfModule mod_php5.c>
    php_value session.save_path /home/httpd/vhosts/homeindustrywebsites.com/subdomains/sugar/httpdocs/sessions/
    php_value upload_max_filesize 20M
    php_value memory_limit 128M
    php_value session.gc_maxlifetime 7200
    </IfModule>

    I have confirmed that the sessions ARE being written to the sessions directory.

    Any other ideas on what might be causing this?

    Thanks again,
    Steve

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