Looking for Call Log feature

[docwisdom]

Hey everyone. I am looking for a call log book so the receptionist can log all incoming messages into sugar. Do you think I should have her use the Leads feature or is there something that is better suited?

[Angel]

One suggestion would be to use the Notes functionality to track the calls. That would allow you to link it to the appropriate contact/account, but not assign it to a user.

If you need to also be able to assign it to a user, so as to alert them of the fact, you could try logging it as a scheduled call or task.

[docwisdom]

Yeah, i was hoping there might be something a little more user friendly. Something that would mimic a standard paper call message.