Looking for Case # variable for email template

[the.bagpiper]

Hi all,

I'm configuring SugarCRM 5.5.0 to be able to automate customer support.

So basically I created the inbound and outgoing email settings, and the corresponding templates.
In this way, a user sending an email to the email account defined in sugar will receive
an email automatically when:

a) a case is created
b) a case is followed up.

Everything works great but I'd like to embed the case# in the email template used by sugar, but I cannot seem to find it. If there's code to modify I'll be glad to do it. I'm just new to this app

Thanks in advance,

Marty

PS: I'd also love to get the list of all variables available in Email templates so that I can add more dynamic content to it. I have not been able to find them in the Wiki or Docs :-(

[the.bagpiper]

Here's an update, sorry for my newbyness:

I have the variables below defined in the Email template for "Create Case Reply Template": for Inbound Email setup:

$case_number $contact_account_id $account_parent_id

However when I get the email once I submit an email to the configured account, the email displays the string of the variables (as shown above), it seems that there's parsing is *not* configured properly?

My Sugarcrm version is 5.5.0.

Thanks for your help!

Marty

[the.bagpiper]

Friendly bump

[rodsingleton]

Hi did you find out what substitution variables you can use inside the create case email template? I'd like to know too.