Lost Email field in account detail view

[mmansperger]

While modifying the account detail view, the email field is no longer available on that form. It is still in the field list of accounts and still appears in the edit view but is gone from detail view. How can I get it back?

[Thorsten Vieten]

That is a brilliant question. I have that very same issue on a newly upgraded 5.5 system now.

[salesagility]

goto admin>studio>accounts>detail view

drag the email address field into the right hand pane.

save.

run admin>repair>quick repair and rebuild.

That should work ... let me know.

[Thorsten Vieten]

drag the email address field into the right hand pane.

If it was that easy, I wouldn't have trouble fixing it. But the email field is not included in the list of available fields anymore in the first place.

[salesagility]

did you run quick repair & rebuild?

[Thorsten Vieten]

Not yet - I'm not sure if I can run that on a living and breathing production system during working hours. So that'll have to wait for some maintenance window I suppose. But: I will give it a try and post the results here!