Lot of "File Does Not exist" messages on apache log

[jgab]

I have done a new installation of Sugar Community Edition 6.0.2. It seems that everything is working, but there are a lot of "file does not exist" messages on the apache log file, like this:

[Fri Sep 24 11:05:02 2010] [error] [client 192.168.2.121] File does not exist: /var/www/sugarcrm/include/javascript/yui/build/layout/blank, referer: http://192.168.2.5/sugarcrm/index.ph...s&action=index
[Fri Sep 24 11:05:02 2010] [error] [client 192.168.2.121] File does not exist: /var/www/sugarcrm/include/javascript/yui/build/resize/blank, referer: http://192.168.2.5/sugarcrm/index.ph...s&action=index
[Fri Sep 24 11:05:02 2010] [error] [client 192.168.2.121] File does not exist: /var/www/sugarcrm/include/javascript/yui/build/tabview/blank, referer: http://192.168.2.5/sugarcrm/index.ph...s&action=index
[Fri Sep 24 11:05:02 2010] [error] [client 192.168.2.121] File does not exist: /var/www/sugarcrm/include/javascript/yui/build/datatable/blank, referer: http://192.168.2.5/sugarcrm/index.ph...s&action=index
[Fri Sep 24 11:05:02 2010] [error] [client 192.168.2.121] File does not exist: /var/www/sugarcrm/include/javascript/yui/build/calendar/blank, referer: http://192.168.2.5/sugarcrm/index.ph...s&action=index
[Fri Sep 24 11:05:02 2010] [error] [client 192.168.2.121] File does not exist: /var/www/sugarcrm/include/javascript/yui/build/paginator/blank, referer: http://192.168.2.5/sugarcrm/index.ph...s&action=index
[Fri Sep 24 11:05:02 2010] [error] [client 192.168.2.121] File does not exist: /var/www/sugarcrm/include/javascript/yui/build/treeview/blank, referer: http://192.168.2.5/sugarcrm/index.ph...s&action=index
[Fri Sep 24 11:05:02 2010] [error] [client 192.168.2.121] File does not exist: /var/www/sugarcrm/include/javascript/yui/build/menu/blank, referer: http://192.168.2.5/sugarcrm/index.ph...s&action=index
[Fri Sep 24 11:05:02 2010] [error] [client 192.168.2.121] File does not exist: /var/www/sugarcrm/cache/themes/Sugar5/css/layout_sprite.png, referer: http://192.168.2.5/sugarcrm/cache/th...ss/yui.css?c=1

My server settings: Apache/2.2.8 (Ubuntu) mod_python/3.3.1 Python/2.5.2 PHP/5.2.4-2ubuntu5.12 with Suhosin-Patch mod_ssl/2.2.8 OpenSSL/0.9.8g mod_perl/2.0.3 Perl/v5.8.8 Server at 192.168.2.5 Port 80

I'll appreciate any comment about this logs. Thank you!

[nick.devilliers@maxasp.com]

I am having the same problem and they seem to be linked to a problem we are having with the pages not loading and having to be refreshed. Not 100% sure if these errors are linked but it does seem so

I am running on CentOS 5.5 with the latest php and mysql

[Haran]

Same errors here with version 6.0.2

[nick.devilliers@maxasp.com]

I have errors with pages not loading properly and am wondering if these errors are linked to it? anyone else have this same problem?

[sabrinahorst]

did you manage to solve this?

I have the same with one of our clients.
lots of
File does not exist: /web/crm/include/javascript/yui/assets
File does not exist: /web/crm/include/javascript/yui/build/layout/undefinedundefined
File does not exist: /web/crm/include/javascript/yui/build/resize/undefinedundefined
etc
etc

Most of them refer to include/javascript. but also some messages about cache like
File does not exist: /web/crm/cache/themes/Sugar/css/layout_sprite.png

Thx

[eitrix]

for cache error, clearing out cache folders helps a lot, cos it makes sugar rebuild stuff again

[supbra]

Just re-raising this issue. Identical errors popped up in our Apache error.log. SugarCRM version 6.1.6.

Thanks,
Mike

[mpoer@profilingsolutions.com]

Andopes has a suggestion involving file-system permissions, and setting the user/group for SugarCRM to create files with.

Essentially, adjust the 'default_permissions' array in your $sugar_config, specified in config.php and/or config_override.php.

   'default_permissions' => 
  array (
    'dir_mode' => 1528,
    'file_mode' => 432,
    'user' => 'apache',
    'group' => 'apache',
  ), 
  

[KvavleDavid]

I have this issue also. I have changed the user and group as suggested above with no affect. Although I would not expect changing the permission to solve a file missing issue.

The files and the blank folder in the cases listed above are all missing, at least on my system, so that is why the 404 error is shown.

Perhaps the question should be 1) are these folders and files dynamically created?
If not, why were the files not provided in the installation?

[eraldh]

I have the same problem with 6.4.3 and due to that cannot edit the email settings in the account.

Is there any solution for this?

thanks