mail setup

[sudheerbattula]

Hello every one, i need some help,
the thing is that actually we are configuring the crm system, and now while configuring the system we have used mails server address as mail.everesttech.com, and at that time its working fine and now we need to configure that to another mail id whose mail server address is mail.ybdlaunch.com, but after configuring this the system is showing an error, can any body please describe whats the problem going on, and the interesting thing is the mail server is pointing to one server(provided bluehost.com) and the crm system is pointing to jumpline server, does this make any difference. while configuring, guys do let me know the solution for it

[eggsurplus]

What is the error message that you are getting sudheerbattula?

[sudheerbattula]

after entering all the mail server details and the mail account details then after clicking the test settings tab it was saying n error like
POP3 connection broken in response
Please check your settings and try again.
find attached screen shot of it , take a look and let me know the solution for it

[eggsurplus]

That message generally occurs when the user/pass is incorrect. Double check and reenter them again just to be safe.

[sudheerbattula]

no i have checked the user name and password, they are correct, still the problem is unresolved, i think the issue is with the mail serer address,
and by the way, i have a question like when should we use that pop3 and IMAP, and what for is that SSL,

[eggsurplus]

This is the only thing on Sugar that I could find regarding broken responses: http://www.sugarcrm.com/forums/showt...=pop3+response. Not sure on the other question. Hopefully someone with more mail configuration experience can answer that.