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Thread: Many Blank records suddenly showed up in my database....

  1. #1
    bleggee is offline Sugar Community Member
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    Red face Many Blank records suddenly showed up in my database....

    My database just "appeared" with about 1300 "blank" Contact records, all created at the same time, across all 4 of my "Contact" modules. I only have a few hundred "real" records total. Does anyone know why this would happen? I deleted all the new Blank records by hand, but trying to avoid it happening again. I use CE 6.1.2 (When it happened, I was doing a few "Mass Update" changes to lots of records ... but just changing existing data in existing fields from one value to another)
    Brian

  2. #2
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: Many Blank records suddenly showed up in my database....

    Did you customize, by hand, MassUpdate or Contacts module?
    Which SugarCRM version?
    Did you create any logic_hook under Contacts?

    Cheers
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
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  3. #3
    bleggee is offline Sugar Community Member
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    Default Re: Many Blank records suddenly showed up in my database....

    I am using SugarCRM Community Edition ver 6.1.2. It was originally installed as ver 5.5 and later upgraded to keep current. I have not made any code modifications. Do you think taht upgrading to one of the "paid" editions would help ? Or do they use the same base of code as the "Free" edition, with additional functionality?

  4. #4
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: Many Blank records suddenly showed up in my database....

    The issue you are facing is not related to a CE limitation.
    There is something weird at your system.
    Try the following tests>
    Rename folder custom/modules/Contacts to custom/modules/bkp.Contacts
    Try again Mass Updating records and double check if the issue is gone.
    Let us know the result.

    Cheers
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
    Bloco B - CJ 1602
    São Paulo, SP 01046-010
    Brazil
    Office: +55 11 3237-3110
    Mobile: +55 11 7636-5859
    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
    Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.

    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

  5. #5
    bleggee is offline Sugar Community Member
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    Default Re: Many Blank records suddenly showed up in my database....

    Seems to be OK now ... I'll ping back if I run into that again .. thanks !

  6. #6
    vporwal is offline Junior Member
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    Default Re: Many Blank records suddenly showed up in my database....

    I am getting this problem in leads module and I have logic_hook.php file in custom, please suggest

  7. #7
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: Many Blank records suddenly showed up in my database....

    Can you kindly answer my previous question and try my previous suggestion?

    Regards
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
    Bloco B - CJ 1602
    São Paulo, SP 01046-010
    Brazil
    Office: +55 11 3237-3110
    Mobile: +55 11 7636-5859
    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
    Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.

    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

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