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Thread: Mass update calls requires day and time?

  1. #1
    skyglassinc is offline Member
    Join Date
    Oct 2009
    Posts
    17

    Unhappy Mass update calls requires day and time?

    Hi,

    I just upgraded from 5.5.x to 6.0.x, and I more or less enjoy the change, but now I find I can't mass update the start date of calls without also updating the time if the calls were originally scheduled at different times. Instead, I would have to update all the calls to the same time.

    That is, I have 4 calls scheduled for today say at 9 am and 1, 3, and 4 pm. I want to mass update them to tomorrow, keeping their scheduled times of 9, 1, 3 and 4. In Sugar5 this was no problem, in the Calls module I just selected the date to change to and clicked update.

    Now when I do that the time drop down menu next to the date menu blinks red and a "missing required field" error shows up. It appears that I would have to make those four calls each occur at the same time tomorrow - the calls I had scheduled at four different times today I can only schedule for one time tomorrow or I have to go through and "mass" update 4 times... which is a giant pain, eh?

    This is a big deal for me, as I often reschedule dozens of calls at the end of each day, and they always are scheduled for many different times throughout the day.

    What is going on? Is this crippling loss of functionality a new "feature" or am I missing something?

  2. #2
    GREEK ADVISOR is offline Junior Member
    Join Date
    Mar 2011
    Posts
    2

    Default Re: Mass update calls by starting date is not working

    Hi

    I have community edition of sugarcrm and i cannot mass update the starting date of my calls.

    Can you help

    Thanks

  3. #3
    skyglassinc is offline Member
    Join Date
    Oct 2009
    Posts
    17

    Default Re: Mass update calls requires day and time?

    You have to mass update the time as well. At the bottom of the call list click "actions", a drop down menu will appear which includes "mass update". Check the calls you want to update, set date and time and click "update".

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