MB Strings Module - "not found" stops install - work around?

**mgreis** · 2006-10-09, 09:27 PM

This was originally posted in a thread on upgrading, because that's where I found another instance of the message I was getting. But that thread was also Windows focused, so I'm reposting this here hoping it will be more visible.

'm actually trying to do a new install on a LINUX system (Fedora Core 5 with PHP 5.1.4).

On Step 2, "System Check Acceptance"

- I get the "unsupported PHP version" message, but it's in green, so presumably that's OK.

- I get the

Not found: SugarCRM will not be able to process multi-byte characters. This will impact receiving emails in character sets other than UTF-8.

message for MB Strings Module in red, which is clearly not OK. I have MBstrings lines in my php.ini file, but I can't tell what would actually need to be uncommented/changed. How do I either enable what needs to be enabled in a LINUX environment or get around this check?

Thanks!

Michael

**Markku** · 2006-10-09, 09:38 PM

Please see this thread, hope it helps:

http://www.sugarcrm.com/forums/showthread.php?t=17067

**mgreis** · 2006-10-10, 06:51 PM

Markku,

Thanks for the reply. That thread was where I actually started, but it was dealing with Windows. However, while checking the forum today, I found another posting with the same question and an answer that worked.

http://www.sugarcrm.com/forums/showthread.php?t=17139

This entry points to another site which has both the configuration strings to use for MBSTRING and instructions to check whether the module is installed.

http://sugarcrm.openapp.org/?p=160

I haven't finished the install yet, but at least I was able to get off the Step 2 screen.

Thanks to you for responding and to pakimoses for his pointer to the answer to my problem!

Michael

**Markku** · 2006-10-10, 07:22 PM

Ups, sorry mgreis, I just read the thread quickly and thought that it might be useful for you.

Glad to hear that you solved the problem.

Best,

**paikmoses** · 2006-10-11, 07:09 AM

Hi Michael,

Thanks for the appreciation.

Sounds great that you get off the second step in Sugar installation.

Do let me know if you run through any issues while installingSugarCRM.

Regards,

**sugarchris** · 2006-10-11, 04:36 PM

As the developer most involved with i18n, I would highly recommend NOT running 4.5.0x without mbstrings. It is part and parcel of every single aspect of the system.

If at all possible, use 4.2.1x until you can get your system compiled/reconfigured to use the mbstrings module.

If you choose not to follow my advice, you will be creating garbled data, and if you ever migrate your system to a properly configured one, there is a good chance you will lose just about everything.

**ruchida** · 2006-10-11, 11:03 PM

Originally Posted by mgreis

This was originally posted in a thread on upgrading, because that's where I found another instance of the message I was getting. But that thread was also Windows focused, so I'm reposting this here hoping it will be more visible.

'm actually trying to do a new install on a LINUX system (Fedora Core 5 with PHP 5.1.4).

On Step 2, "System Check Acceptance"

- I get the "unsupported PHP version" message, but it's in green, so presumably that's OK.

- I get the

Not found: SugarCRM will not be able to process multi-byte characters. This will impact receiving emails in character sets other than UTF-8.

message for MB Strings Module in red, which is clearly not OK. I have MBstrings lines in my php.ini file, but I can't tell what would actually need to be uncommented/changed. How do I either enable what needs to be enabled in a LINUX environment or get around this check?

Thanks!

Michael

Hi

This is not at all supported but this may be a workaround.

**jdailey** · 2007-06-04, 10:23 AM

For some reason the mbstrings module is completely ignored in my php installation - 4.4.2 on Windows 2003 server.

I put the .dll in my extensions dierctory, uncommented the extension=php_mbstring.dll, added the mbstring instructions at the end of php.ini, (and of course restarted Apache) but when I do a phpinfo() it's not there - I get no error message either.

When I installed gd2 module for example I at least had error messages at first and found out I had the wrong version of the .dll, but I ended up getting it to work in the end. Does anyone know why the mbstrings.dll is ignored - why shouldn't it work like the other modules that do work?