Meaning of "Case macro"

[ramji123]

Hi,

What is Case Macro?

What is the use of Case Macro?

Please reply ASAP.

Thanks,

[andydreisch]

ramji123, where do you see "Case Macro" being used?

Andy

[ramji123]

ramji123, where do you see "Case Macro" being used?

Andy

Hi,

In Admin --> Inbound email settings. Case Macro Availble in that part. More information i have attached the screen shot also.

what is case Macro?

what is the use of Case Macro?

Thanks

[andydreisch]

Ah, ramji123, I should have known.

This "macro" specifies the Sugar Case number that is embedded in the Subject line of an inbound email.

By specifying the placeholder of '%1', which is represented by an actual Case number, like '44444', then the system is able to associate an email about case #44444 to a case record within Sugar.

So, if a customer sends you an email containing the subject: "Subject: 44444" based on your screenshot, Sugar will associate the email with a Sugar case with a Ccase Id of 44444.

Does this make sense?

Andy

[andydreisch]

ramj123, this is link to the documentation regarding this feature.

Andy