meeting request url config.php

[ehsander]

Hello,

I have looked around this forum but can't find the answer to this, so here I go...

Meeting Request E-mail links look like:
"/subdomain.domain.com/crm/index.php?<garble...>"

This is obviously incorrect (http:/ missing), so I checked the host_name and site_url variables in the config.php file, which seem to be correct:

'site_url' => 'http://subdomain.domain.com/crm'
'host_name' => 'subdomain.domain.com'

Any thoughts?

Kind regards,

Sander van Hooft

PS. For server-information, the phpinfo can be found here: http://phpinfo.antagonist.nl/

[ehsander]

It's concerning SugarCRM 5 by the way

[ehsander]

I still haven't solved this one... Anyone?

Kind regards,

Sander van Hooft

[chrislynch8]

What is happening?

When you invite a User/Contact to a meeting the URL's in the email are wrong????

Rgds
Chris

[ehsander]

What is happening?

When you invite a User/Contact to a meeting the URL's in the email are wrong????

Thanks for your reply. Yes, that is the case, "http:/" is missing, but the config.php seems correct to me...

Kind regards,

Sander van Hooft

[chrislynch8]

Could to copy in the entire email message here so we can see it. What version of SugarCRM you using? Have you made any custom changes to it?


Rgds
Chris

[ehsander]

Thanks for the help.

Sugar Version: 5.2.0.j

I have made some slight modifications using the Module Builder/Studio (added an additional dropdown to Accounts, a simple text field to the contacts module).

The companies' policies prohibit me to display the E-mail fully here, so I've replaced some parameters with <...> (this is not the problem in the E-mail). The links seem ok except for the missing "http:/" prefix...

To: <User>,
<User> has invited you to a Call
Subject: <Subject>
Status: Planned
Start Date: 01/06/2010 14:00 (GMT1)
Duration: 1h, 0m
Description: <Description>

Accept this call:
/<subdomain>.<domain>.com/crm/index.php?entryPoint=acceptDecline&module=Calls&us er_id=<some_garbled_user_id>&record=<some_garbled_ record_id>accept_status=accept>

Tentatively Accept this call
/<subdomain>.<domain>.com/crm/index.php?entryPoint=acceptDecline&module=Calls&us er_id=<some_garbled_user_id>&record=<some_garbled_ record_id>accept_status=tentative>

Decline this call
/<subdomain>.<domain>.com/crm/index.php?entryPoint=acceptDecline&module=Calls&us er_id=<some_garbled_user_id>&record=<some_garbled_ record_id>accept_status=decline>

Kind regards,

Sander van Hooft

[ehsander]

I've also received some complaints that the meeting request E-mail is received twice. Maybe it's connected?

Kind regards,

Sander van Hooft

[ehsander]

Oh my, I'm a sleepy head.... Seems to be that the E-mail is only displayed wrong in SugarCRM itself - and not in external mail clients like GMail. Maybe it has something to do with the Email processing (store full/raw source for example)?

Kind regards,

Sander van Hooft

[ehsander]

I still haven't been able to solve this, any help would be appreciated!

In short:
1. SugarCRM sends out meeting invitations
2. Users receive it and when viewed in external E-mail client (GMail), the accept/decline/tentative links are ok, but when opened inside SugarCRM, the links break because the http:/ prefix disappears...

Using the external E-mail client is no appropriate solution, all should be handled within SugarCRM.

Any thoughts?

Kind regards,

Sander van Hooft