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Thread: Missing Feature in 5.0 in Email module ?

  1. #1
    alinux is offline Member
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    Oct 2008
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    Default Missing Feature in 5.0 in Email module ?

    Hi All
    In SugarCRM emails are generally logged and I can see email activity for emails that are sent to clients as that info is logged in the account module or the contact module.

    However, for incoming emails that is another story.

    In SugarCRM 4.5 Community edition all the incoming emails were imported automatically or at least I could see the log of the incoming emails in the account module or contact module depending on if the incoming email was sent to a company email ro an individual email.

    In SugarCRM 5.0 the only way I can to import the email and generate a log within SugarCRM about this incoming email is through right clicking the email and clicking import.

    Is this intentional ? Did I miss something here ?

    Thanks

  2. #2
    alinux is offline Member
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    Default Re: Missing Feature in 5.0 in Email module ?

    Anyone please
    ?

  3. #3
    sgandhi is offline Sugar Team Member
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    Aug 2007
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    Default Re: Missing Feature in 5.0 in Email module ?

    You can have a group mail box with a group folder and run a cron job. In this scenario all the emails will be imported to group folder. In this scenario system will behave like 4.5.1

    -Samir

  4. #4
    clint's Avatar
    clint is offline Sugar Team Member | Forums Lead Moderator
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    Default Re: Missing Feature in 5.0 in Email module ?

    Check out this new blog post on the internals of how email works in Sugar 5. This will help you understand what is going on.

    http://developers.sugarcrm.com/wordp...mail-in-sugar/
    Sugar Developer Zone - developer resources | Sugar University - user and admin training
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    Clint Oram
    Chief Technology Officer and Co-founder
    SugarCRM

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