Missing IMAP Email's after upgrade to 5.2.0c

[hunger]

After upgrading to 5.2.0c all IMAP folders are empty in the sugar email client. The email exists on the server and even new emails are not added. If I do a checkmail it shows that it is retreiving messages but they are no displayed. The Inbox always shows "0 Messages".

I have rebuilt incoming accounts, deleted and re-added individual users email accounts but have had no luck.

The weird thing is that it can query the IMAP folders from the server and allows you to add them but shows nothing.

Running:
5.2.0c Pro
Windows 2008
IIS7
PHP 5.2.9-1/FastCGI
MySQL 5.1.31

I upgraded when PHP was 5.2.8 then went to 5.2.9-1. I reverted back to 5.2.8 but the problem still exists. This problem did not exist using 5.2.0a and PHP 5.2.8.

This pretty much puts us out of business. Does anyone have any ideas?

Any help would be appreciated.

Thanks!

[jochenhager]

Thank you for raising this! I have exactly the same problem. I upgraded on Friday to 5.2.0c because my hosting provider switched to PHP 5.2.9.

I have exactly the same problem. I preserved the old install and had it run against the updated database - same problem. Email connects, I can test alright, I can sent e-mails, I see my IMAP inboxes and all the folders. Folders are available on through Roundcube on a different IMAP client. I built an email user, configured ADMIN as a mail user, all to no avail: I cannot get email to show the messages in my IMAP folders.

I get this error message in my logfile:

[23-Mar-2009 15:37:04] PHP Warning: Invalid argument supplied for foreach() in <myhome>/modules/InboundEmail/InboundEmail.php on line 5989

I hope someone can help! I am out of business without the ability to read and connect e-mail through SugarCRM.

[jurmb84]

I am new to SugarCRM. I just installed 5.2.0c and love alot of the features that i have seen. However, I cannot get IMAP to show any messages either. I have been looking for an answer for 2 days now and am at my wits end. I have seen the same error message in my logs as posted above. Please place a fix here as I would like to use this software but cannot begin to without a valid imap email client.

[wichard]

After a long debugging session I found out the problem lies in the function imap_fetch_overview


in the file /modules/InboundEmail/InboundEmail.php
change ALL :

 $searchOverviews = imap_fetch_overview($bean->conn, implode(',', $searchResult), SE_NOPREFETCH+SE_UID);

into

 $searchOverviews = imap_fetch_overview($bean->conn, implode(',', $searchResult, FT_UID));

replace all the , SE_NOPREFETCH+SE_UID with ,FT_UID

make sure to backup the file, no guarantees it will work for you, if it does let it know here.tested on sugar 520c

[HQnet]

Hi,
it did not worl for me (v.520c)

I think the issue is also related to the hosting servers, because I have been testing in a total of 3 server and two of worked fine and the third one fails

For the record, I am testing both standadrd and SSL accounts (gmail actually), and both types behave the same on eache server.

Regards,
HQ.

[wichard]

There was also another issue (not directly related to 520c and php 520) that is caused by a warning.


I ran across that using different imap mailboxes:

https://www.sugarcrm.com/forums/showthread.php?p=143784

Maybe you experience that problem too?

[HQnet]

There was also another issue (not directly related to 520c and php 520) that is caused by a warning.
I ran across that using different imap mailboxes:
https://www.sugarcrm.com/forums/showthread.php?p=143784
Maybe you experience that problem too?

I don´t think so... I don´t recieve any errors
I´ve turned on debugging but it doesn´t seem to be logging anything :S.
I´ll check that more and try to come back with more details.
Thanks.

[mamboklaus]

mhh strange .. here the same.... also dont work after changing ' SE_NOPREFETCH+SE_UID with ,FT_UID'
regards.

[malcolmh]

Hi,

We had the same problem with a new customer. They had PHP 5.2.9 installed which afaiaa is not currently supported by Sugar.

We downgraded PHP to 5.2.6 now everything works fine

[dixon2002]

replace the , SE_NOPREFETCH+SE_UID with ,FT_UID

Works perfectly, BUT only when I choose Outgoing Mail Server the same as Incoming.

Many thanks.