Missing values in Account_Type_Dom

[guhanr]

Hello!
I'm running into a strange problem with Account_Type_Dom.

I was trying to edit the account type called Analyst to read as Advisor in the Dropdown Editor for account_type_dom.After it saved the change, when I went back into the dropdown editor, it shows me no values for account_type_dom and wont show up on the Add Account Page either. As in all the values that were there before seem to have disappeared.

I tried adding the dropdowns that I need manually- it saves but goes back to being blank when I come back to the editor. I tried a Admin->quick repair - that wont work either.

Any ideas/help would be much appreciated.

I'm running Sugar Community Edition, Version 5.2.0a (Build 5447)

Thanks

[crmsiva]

Check custom\include\language\en_us.lang.php . You can find the last edited dropdown values in the tail of the file.

[guhanr]

Siva,

<?php

$GLOBALS['app_list_strings']['account_type_dom']=array (
);

is all I see in that file.

I guess what I'm trying to ask is how can (a) bring back default values (or) (b) add values to that dropdown that stay and dont disappear after every save....

[crmsiva]

You can find the default values of dropdowns here "\include\language\en_us.lang.php".

It is strange that the values are deleted after saving. Did you customized anything related to Dropdown Editor?

[guhanr]

Did you customized anything related to Dropdown Editor?

No, I've not customized anything in the Drop down editor. And I havent customized anything else on this installation either. I find it strange that I'm unable to add values through the dropdown editor and even stranger that it resets to nothing after adding!

After adding values in the editor, I even tried at a Admin->Quick repair of the Accounts Model, but that doesn't help either.

[jepucel]

I am having this same issue with two dropdowns that I have tried to edit (calls_status_dom and lead_status_dom). I have checked the en_us_lang.php file and they appear normal.

Thank you in advance for your assistance.

[crmsiva]

Have you installed any language pack in your sugar instance?

[guhanr]

@jepucel
Here is how I solved my problem with Harald Kuske's pointer, in response to a note I sent him.

Hello Guhan,

in most of these cases, the issue is produced by unix itself.
What happens?
If you change a dropdown, this dropdown is read from /include/language/en_us.lang.php, changed in Dopdown editor and written to /custom/include/language/en_us.lang.php .
If the Apache process has not the correct rights to create a file in /custom and to write to this file, you will get a corrupted language file.

Do you have a unix system?
Does the Apache process has all rights to read/write/execute all directories and files in the whole SuagrCRM tree?

Search the default_permissions in config.php and
trye these:

'default_permissions' =>
array (
'dir_mode' => 1528,
'file_mode' => 432,
'user' => '',
'group' => '',
),
greetings
Harald Kuske

1. I have a Unix system (shared host)
2. My permissions in config.php reads exactly as he indicated
3. I checked recursively for each folder and set permission to 775 and that didnt work so later set it to 777 - that didnt work either.
4. I even set the en_us.lang.php file specifically to permissions to 777

Since nothing seemed to work , I did what the dropdown editor was supposed to do. I edited the /custom/include/language/en_us.lang.php file to what I wanted it to display - For now I copy pasted the account_type_dom array from the /include/language/en_us.lang.php file and pasted it into /custom/include/language/en_us.lang.php file and so it works now. I set file permissions to 775 explicitly and recursively for the custom folder and subfolders inside. All was well with the world.

I dont know what exactly is preventing the drop down editor from doing this directly, but this seemed to band-aid the problem. So far, so good.

Hope this helps.

[jepucel]

Thanks man! That worked for me as well.

I did not realize that there was an en_us.lang.php fil in the custom folder as well. I had just tried to change the on the in include folder.