Modified Dropdown List appearing in wrong place in Account History

[alornmage]

Ok.. this one I need help on. It's the strangest issue. Running Sugar 6.1 with no problems at all prior to this.

Scenario:
Customer needed a new call status called in addition to Held, Not Held, and Planned, called Left Voicemail.
Ok I edited the dropdown list and added "Left VM" as the 4th option.

Customer Usage:
He clicks Log Call, creates a new call for Jane Doe at ABC company with status of Left VM.

Now, when he goes to the the Account detail page for ABC Company (the page that shows the Activities, History, Contacts, etc at the bottom) the call is no longer listed under History. Instead it's listed under Activities.. why??

Further if he clicks View Summary under History is DOES show up on the popup, but not in the History tab of the account.

Does anyone know the reason for this? If it didn't show up at all I would assume there was some editing that needed to be done to the sub-panel but instead it's being moved to a new section of the account. I'd appreciate any advice.

[Angel]

I believe the query that gathers the records for the History section is specifically looking for records whose status is set to "Held" or "Not Held"

[alornmage]

So it's looking for either A or B, and else put it in Activities instead, correct?

Is there a way to modify that query within the UI? I'm capable of modifying the core php, but trying to avoid it to make it easier to duplicate later.

[robertbmirth]

Go to modules/Calls/metadata/subpanels/ForHistory.php and copy it over to custom/modules/Calls/metadata/subpanels/ForHistory.php. Once you do that, inside the custom file, modify the line

     'where' => "(calls.status='Held' OR calls.status='Not Held')", 
  

to be

     'where' => "(calls.status='Held' OR calls.status='Not Held' OR calls.status='Left VM')", 
  

You may also have to do a similar thing for activities to ensure that it doesn't show up in that subpanel.