Module Detail Views not Working/Displaying

[charitha]

Hi All,

I just upgraded from version 5.0.0 to 5.1.0 using the upgrade wizard, hoping to eventually upgrade to 5.2.0however, immediately after that I ran into problems.

On none of the modules can I go into the detail view of a record, I can see the list view but when you click on a record, it just goes to a blank detail view page, no buttons, images, text, nothing at all.

I first tested it on a test instance and that worked fine, but as soon as I did it on our working instance, problems!

I have tried repairing and rebuiliding everything conceivable under the Repair section to no avail.

Please help, any suggestions are greatly appreciated.

[dekleinemedia]

Hi,

Try to check your Sugar log file to see what errors it displays.
Find the file "sugarcrm.log" in your sugar directory.

[charitha]

Thanks for the quick reponse.

What sort of error should I be looking for, I can attach the log file if you wish to have a look.

[andopes]

Hi All,

I just upgraded from version 5.0.0 to 5.1.0 using the upgrade wizard, hoping to eventually upgrade to 5.2.0however, immediately after that I ran into problems.

On none of the modules can I go into the detail view of a record, I can see the list view but when you click on a record, it just goes to a blank detail view page, no buttons, images, text, nothing at all.

I first tested it on a test instance and that worked fine, but as soon as I did it on our working instance, problems!

I have tried repairing and rebuiliding everything conceivable under the Repair section to no avail.

Please help, any suggestions are greatly appreciated.

Some useful informations:
1. what is your php version? Have a look at this site to make sure your php version is supported by the current sugar version;
2. What is the memory_limit assigned into your php.ini?
3. Make sure your sugar folder is recursively writeable by the web service user;

Chers

[charitha]

Some useful informations:
1. what is your php version? Have a look at this site to make sure your php version is supported by the current sugar version;
2. What is the memory_limit assigned into your php.ini?
3. Make sure your sugar folder is recursively writeable by the web service user;

Chers

Thanks for the suggestion andopes, although I am not sure how to find out which version of PHP I have. Anyway I looked in phpMyAdmin and this is what I found.

phpMyAdmin: 2.11.2.2
MySQL client version: 5.0.45
Server version: 5.0.37

In regards question 2, it is set to 512MB

And finally, I believe the folder is fully writable. When upgrading, it checks these aspects and everything checks out.