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Thread: module 'Trackers' - doesn't work

  1. #1
    kopojib is offline Junior Member
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    Default module 'Trackers' - doesn't work

    Dear Support

    I have a strange problem. For some reason, 'Trackers' module is not working at all and is invisible. Symptoms are obvious:

    1. http://www.nnnnnnn.ru/index.php?module=Trackers shows empty screen. See screenshot trackers.jpg
    2. Trackers does not appear in the tabs.
    3. Admin=>Tracker=>Tracker Settings are enabled (http://www.nnnnnnn.ru/index.php?modu...rackerSettings) in the admin panel.
    4. Another strange thing i noticed using 'LIST Roles by USER' from 'Role Management' is that my admin account does not have rights to view (see screenshot my permission.jpg) Trackers. I managed to overcome this problem by creating new role and assigning permission fields to 'All' but still Trackers are not visible. Moreover now when I create any admin user, it creates admin user with all permissions but 'Trackers' set up to none.

    Would you be so kind to let me know how can i fix this problem?

    Using Sugar Community 5.2, MySQL 5, PHP 5, CentOS .
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  2. #2
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: module 'Trackers' - doesn't work

    The tracker module is not accessible through a screen just like other modules.
    It is accessed directly from either database, for CE flavour, or Reports, for PRO and ENT flavours.
    You just can manage some details regarding the Tracking on Admin area.

    Regards
    André Lopes
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  3. #3
    kopojib is offline Junior Member
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    Default Re: module 'Trackers' - doesn't work

    Quote Originally Posted by andopes View Post
    The tracker module is not accessible through a screen just like other modules.
    It is accessed directly from either database, for CE flavour, or Reports, for PRO and ENT flavours.
    You just can manage some details regarding the Tracking on Admin area.

    Regards
    Ok, so as far as I understand Tracker setting exists but it does not work for CE. Right?

    many thanks

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