Module Upload / Language Pack Problem - wrong file owner

[TechTwo]

Hello everybody,
after uploading a language pack an error occured.

Error after upload:
Specified directory '' for zip file 'cache/upload/langpack_ge_52a_ce.zip' extraction does not exist.
(Sugar Error Msg)

Problem:
Directory owner is my ftp account.
After uploading the file, the file owner ist the apache user.

Solution must be:
After uploading the file owner has to be the ftp user
(But I don't know how to do so)

I got the same problem during installation (log file after first login).
How can I change the user with which sugar creates files ? I found an entry in the config.php for username and group. i put in the ftp user name but this does not work (so I redone the config.php change).

What can I do to get a solution?

Thanks to everybody who can help

Tobi

[andopes]

You need to identify the user and group used by apache to get started. Have a look on httpd.conf.
Then run this command as root:

chown -R <the_user>.<the_group> /path/to/sugar

Cheers

[TechTwo]

Thanks for your reply Andopes,
this will not fix the Problem. If I change the owner of the directory to apache user and group then sugar will not run any longer !
The Problem is that the file creation does not work correctly because sugar creates every file with the apache user as file owner (the apache user in the httpd.conf) but sugar has to create files with the ftp account username (owner of the directory and files). If it does not do so then there are no rights to read, write or execure the files.
All files and subdirectorys are owned by my ftp user now. Only this works. If any file is owned by the apache user then it does not work.
And no, i can not change the ftp user or apache user to the same username and group.
I think this must be a change in sugar and not on the server.

I use a Plesk 8.x System (if this could help)

Greets
Tobi

[TechTwo]

Is there nothing I can do to resolve that Problem ?
I hope that there are some people out there who can help.

Thanks
Tobi