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Thread: Multiple recipients in CC: do not get email

  1. 2009-08-14, 06:24 PM #1
    helpdeskite
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    Default Multiple recipients in CC: do not get email

    Recently and seemingly on it's own, Sugar has decided not to deliver emails where there are multiple recipients in the CC: field. My test was that I sent an email to 4 users with one in the TO: field and three in the CC:. I monitored the POP server's email system and saw that the message did get expanded and a copy was placed in everyone's mailbox. However, when the user clicks "Check mail", the message disappears from the POP mailbox but never appears in Sugar. Any suggestions, ideas?
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  2. 2009-08-16, 03:17 PM #2
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    kbrill
    kbrill is offline SugarCRM PS Engineer
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    Default Re: Multiple recipients in CC: do not get email

    Submit a bug for this at http://bugs.sugarcrm.com and we will investigate it.
    Kenneth Brill - Help Forum Moderator

    I do not respond to 'Private Messages'. Please email me directly instead

    When asking for help, PLEASE give us your Server Information and Version Numbers as asked for on the 'Post New Message' screen as well as any JavaScript errors shown at the bottom of the browser window.
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  3. 2009-08-17, 12:50 PM #3
    helpdeskite
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    Default Re: Multiple recipients in CC: do not get email

    Sorry, I'm new at this. We're running 4.5.1 on a MySQL DB on a Windows 2003 server.
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