Multiple support cases queues

[thysk]

Hi all

I am new to Sugar and I hope I'm not asking a stupid question... I have searched the forums but I have not found an answer.

I would like to know if its possible to have multiple support cases queues, I have different support departments each with a different email address "helpdesk@123.com and productsupport@123.com" I would like for each department to be able to logon to the system and see their queue, it would be really cool if they could move cases between the 2 queues and reassign them to the different departments.

What would be the best way to configure something like this ?

Is there a good idiots guide available somewhere as I am totally new to Sugar, actually im totally new to CRM systems

Thanks in advance for your assistance...

T

[salesagility]

You should look at the functionality for Groups in email configuration. You can assign email to groups and create cases from incoming emails to specific email accounts.

[thysk]

Thanks for the quick responce, I will check it out..