Need Help: Error While Importing Users

[machineghost]

I'm trying to import a list of users in to SugarCRM (community edition), but I'm having no luck, and I can't find any mention of the error I'm getting in any existing forum posts. Basically when I do the upload I get the following:

WARNING: [2] touch() [function.touch]: Unable to create file because No such file or directory on line 161 in file /var/www/crm/include/utils/sugar_file_utils.php
WARNING: [2] fputcsv() expects parameter 1 to be resource, boolean given on line 227 in file /var/www/crm/modules/Import/ImportFile.php
WARNING: [2] fclose(): supplied argument is not a valid stream resource on line 228 in file /var/www/crm/modules/Import/ImportFile.php

repeated once per user (I think ... it's definitely repeated A LOT).

Does anyone have any idea what the error is about, and how I can resolve it?

[machineghost]

Alternatively, if anyone can tell me how to safely import users directly in to the database (bypassing SugarCRM) that would work too; basically I just have 70+ users, and I REALLY don't want to have to enter them all by hand in to the system.

[andopes]

Hi machineghost

Make sure the sugar folder is writable by the user under which apache is running.

Cheers

[machineghost]

Thanks for the suggestion, but I tried that already. My Sugar folder and everything in it is owned by the apache user ("www-data", which I think is the Debian default), and they've all been chmoded 755. Any other suggestions?

[machineghost]

I take my previous post back.

I just did:
chmod -R a+w mySugarDirectory
(terrible permissioning, I know, but I was only doing it temporarily to "prove" to myself that your suggestion wouldn't help)

When I did that the import worked (well, actually it didn't, but now at least the error is related to the data I'm importing, not to some PHP failure). So I guess I need to look at the permissions on the files in that folder more carefully ...

Anyhow, thanks a ton for your assistance.